Job Overview
Compensation
Type:
Hourly
Rate:
Exact $16.00
Benefits
flexible scheduling
Double pay on holidays
Supportive team environment
opportunity for extra income
training and compliance support
positive and welcoming workplace
Career growth opportunities
Job Description
The Inn at Garden Plaza is an independent senior living community that prides itself on fostering a supportive and welcoming environment for seniors. Part of Century Park Associates, a company dedicated to enriching the lifestyles of residents while promoting a rewarding work atmosphere for its employees, the Inn at Garden Plaza emphasizes trust, leadership, and personal ethics. The community focuses on providing excellent customer service with a team-oriented approach and promotes a culture where all associates go beyond their job descriptions to exceed expectations. Working here means joining a place where respect, excellence, and outstanding service are core values ingrained... Show More
Job Requirements
- must have high school diploma or equivalent
- must have prior experience in administrative or front desk roles
- must be proficient with Microsoft Office including Word and Excel
- must demonstrate proficiency with office machines such as fax, copier, and scanner
- must enjoy serving seniors
- must demonstrate excellent customer service and telephone etiquette
- must show trustworthiness and dependability
- must be able to work efficiently with little to no supervision
- must have effective communication skills
- must be able to multitask and meet deadlines
- must be cheerful and positive
- must be responsive to resident requests
- must adhere to Century Park's Code of Ethics and complete all required compliance training
Job Qualifications
- must have high school diploma or equivalent
- must be proficient with Microsoft Office (Word and Excel)
- must demonstrate proficiency with office machines such as fax, copier/scanner
- prior experience in administrative or front desk roles
- excellent customer service and hospitality skills
- effective communication skills
- ability to multitask and work efficiently with frequent interruptions
- trustworthy and dependable
- cheerful and positive attitude
- experience working in senior living or with seniors is a plus
Job Duties
- demonstrates excellent customer service including telephone etiquette skills
- serves as community's first greeter to all guests, visitors, residents and families entering front lobby
- creates and maintains a positive atmosphere of warmth and hospitality
- interacts with all individuals professionally and courteously
- directs concerns from individuals to appropriate manager
- screens visitors entering the community
- assists with keeping front lobby and workrooms neat, clean and presentable
- closely observes lobby activity and reports unauthorized visitors or concerns
- keeps front lobby entrance flowing and welcoming
- keeps bell cart clean and polishes weekly
- provides accurate, reliable clerical support such as typing, filing, photocopies, fax, data entry
- receives, sorts and distributes mail
- delivers packages to appropriate person/department following community policy
- makes accurate, timely entries into Events Log
- maintains lists such as resident directory, door check sheets, associate phone list, call in sheets
- enters resident maintenance requests in TELs system
- maintains guest room reservations, charges and payments accurately while keeping Housekeeping informed
- oversees resident check-in system including educating new residents, inviting participation, maintaining weekly list for security
- regularly utilizes Front Desk Inquiry Connection Sheets for incoming inquiry calls for prospective residents
- communicates with sales team and backup sales team so inquiry calls are handled timely
- assists with Electronic Health Record (EHR) system as requested
Job Location
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