Concierge and Outreach Lead

Napa, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $19.00 - $24.50

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Job Description

Charles Krug Winery is a prestigious winery located in the heart of Napa Valley, renowned for its rich history and premium wine offerings. Established in 1861, it stands as one of the oldest wineries in the region, dedicated to crafting exceptional wines that reflect the unique terroir of Napa Valley. The winery prides itself on combining tradition with innovation to deliver outstanding experiences to its guests. With a commitment to quality and luxury, Charles Krug Winery attracts discerning visitors from around the world who seek not only superior wines but also high-touch, personalized service in a beautiful setting. The winery... Show More

Job Requirements

Minimum of 3 years of concierge experience within the luxury or hospitality industry
Exceptional communication skills with a strong focus on sales and customer service
Proven track record of successfully selling to VIP and high-net-worth clients
Engaging public speaker and skilled storyteller
Excellent writing skills with strong attention to detail
Proficiency in Tock or similar reservation platforms

Job Qualifications

Minimum of 3 years of concierge experience within the luxury or hospitality industry
Exceptional communication skills with a strong focus on sales and customer service
Proven track record of successfully selling to VIP and high-net-worth clients
Engaging public speaker and skilled storyteller
Excellent writing skills with strong attention to detail
Proficiency in Tock or similar reservation platforms

Job Duties

Lead and oversee the Concierge team ensuring exceptional service standards
Welcome guests and manage reservations
Build develop and maintain a comprehensive Rolodex of key industry contacts with top-tier restaurants resorts hotels transportation providers and concierge networks to drive referrals and bookings
Collaborate with the Tasting Room Manager to develop and execute strategic outreach initiatives within the community hospitality and restaurant sectors
Generate high-quality leads cultivate key partnerships and drive reservations
Serve as a primary point of contact for VIP guests travel planners and concierge partners ensuring seamless communication and follow-through
Respond promptly to guest inquiries and proactively upsell curated experiences
Maintain ongoing relationships with past guests and partners to encourage repeat visits and referrals

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

Don't Stop At One Job - There's More

Create a free profile

We'll match you with best jobs

Get job offers faster

Create Your Profile

Search For More Opportunities:

More Jobs Like This: