Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $20.00 - $22.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
flexible schedule
Career development opportunities
Job Description
Palisades Village is a vibrant retail and residential community known for its sophisticated blend of upscale shopping, dining, and entertainment options, nestled within a residential setting that emphasizes comfort and convenience. Managed by Caruso, a company renowned for luxury real estate developments and delivering exceptional lifestyle experiences, Palisades Village offers residents and visitors a unique, five-star environment where hospitality and service excellence are paramount. The property is designed to provide both residents and guests with a seamless blend of amenities and personalized services that cultivate an unparalleled living and visiting experience.
The Concierge Ambassador role at Palisades Village embodies the spirit of hospitality through professional, friendly, and warm interactions serving as the primary point of contact for residents, guests, and retail tenants. This dynamic role requires a comprehensive knowledge of Palisades Village’s retail tenants, residential services, community events, and local attractions, ensuring every inquiry or request is met with meticulous attention and personalized care. Concierge Ambassadors facilitate white-glove service experiences, managing a broad range of responsibilities such as reservation coordination, travel arrangements, package handling, and assisting with property programs like the Caruso Signature loyalty initiative.
The position plays a critical role in maintaining high standards through proactive communication, timely responses to inquiries, and seamless collaboration with multiple departments. Concierge Ambassadors are expected to operate efficiently within a fast-paced environment while embracing the core values of hospitality—enthusiasm, attentiveness, and discretion. This role also includes supporting special events, seasonal programs, and maintaining positive tenant relations, emphasizing a team-oriented approach. Flexibility is essential, as working during weekends, holidays, early mornings, or late nights is required to support continuous property operations. Both full-time and part-time opportunities are available, offering a competitive hourly wage between $20 and $22, reflecting the importance of the role within the property’s operational framework.
The Concierge Ambassador role at Palisades Village embodies the spirit of hospitality through professional, friendly, and warm interactions serving as the primary point of contact for residents, guests, and retail tenants. This dynamic role requires a comprehensive knowledge of Palisades Village’s retail tenants, residential services, community events, and local attractions, ensuring every inquiry or request is met with meticulous attention and personalized care. Concierge Ambassadors facilitate white-glove service experiences, managing a broad range of responsibilities such as reservation coordination, travel arrangements, package handling, and assisting with property programs like the Caruso Signature loyalty initiative.
The position plays a critical role in maintaining high standards through proactive communication, timely responses to inquiries, and seamless collaboration with multiple departments. Concierge Ambassadors are expected to operate efficiently within a fast-paced environment while embracing the core values of hospitality—enthusiasm, attentiveness, and discretion. This role also includes supporting special events, seasonal programs, and maintaining positive tenant relations, emphasizing a team-oriented approach. Flexibility is essential, as working during weekends, holidays, early mornings, or late nights is required to support continuous property operations. Both full-time and part-time opportunities are available, offering a competitive hourly wage between $20 and $22, reflecting the importance of the role within the property’s operational framework.
Job Requirements
- Minimum of two years experience in a hospitality setting
- Ability to provide superb customer service skills while maintaining a professional and friendly demeanor at all times
- Excellent written and verbal communication skills
- Must be an organized detail-oriented self-starter who can work independently and as part of a team
- Takes initiative and anticipates needs of others
- Tenacious with excellent follow-up
- Thrive in a fast-paced work environment
- Ability to multitask and prioritize workload
- Proven problem-solving and interpersonal skills
- Extremely strong organizational project and time management skills
- Ability to quickly analyze a situation come up with solutions and implement them
- Confident demeanor
- Strong work ethic
- Proficient in Microsoft Office Suite and tech-savvy with ability to quickly learn and adapt to new technologies property management systems and communication platforms
- Must be flexible to work weekends early mornings late nights and holidays
- Proficiency in English
Job Qualifications
- Minimum of two years experience in a hospitality setting
- Ability to provide superb customer service skills while maintaining a professional and friendly demeanor at all times
- Excellent written and verbal communication skills professional and pleasant tone of service
- Must be an organized detail-oriented self-starter who can work independently and as part of a team
- Takes initiative and anticipates needs of others
- Tenacious with excellent follow-up
- Thrive in a fast-paced work environment
- Ability to multitask and prioritize workload
- Proven problem-solving and interpersonal skills
- Extremely strong organizational project and time management skills
- Ability to quickly analyze a situation come up with solutions and implement them
- Confident demeanor
- Strong work ethic
- Proficient in Microsoft Office Suite and tech-savvy with ability to quickly learn and adapt to new technologies property management systems and communication platforms
- Must be flexible to work weekends early mornings late nights and holidays to support the property operation and Concierge team needs
- Proficiency in English is vital as it serves as the primary language of communication
Job Duties
- Utilize all available resources to develop a comprehensive understanding of Caruso properties and surrounding communities enabling the delivery of an exceptional five-star service experience for both residents and guests
- Fulfill personalized service requests for guests residents and retail tenants including restaurant reservations travel arrangements maintenance coordination dry cleaning services package delivery and bell cart assistance while ensuring all requests are handled in accordance with legal guidelines
- Provide personalized assistance with reservations transportation arrangements entertainment bookings and other requests as needed
- Handle guest resident and retail tenant inquiries requests and concerns promptly and efficiently to ensure complete satisfaction
- Enroll guests and tenants in property programs and loyalty initiatives including the Caruso Signature program communicating program benefits and enhancing the guest experience
- Greet all guests and residents with the Caruso Hospitality Standards and proper phone greeting read and remain aware of closing and opening Concierge notes and any other applicable guidelines provided by the Company
- Coordinate guest and resident needs with other departments as required to ensure a seamless service experience
- Promptly respond to website inquiries and track each case through resolution
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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