Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $20.00 - $22.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
flexible schedule
Professional Development
Job Description
Palisades Village is a premier lifestyle destination featuring a blend of high-end retail, dining, and residential living. Located in a vibrant community setting, Palisades Village offers an elevated shopping and living experience designed to meet the needs of discerning residents and visitors alike. The property is managed with a focus on delivering exceptional hospitality and luxury services, ensuring that every guest and resident experiences a welcoming and seamless environment. With a curated collection of retail tenants and a variety of amenities, Palisades Village stands out as a hub for luxury, convenience, and community engagement. The operation integrates sophisticated services and personalized attention to create an inviting atmosphere that fosters lasting relationships and memorable experiences.
The Concierge Ambassador role at Palisades Village is a key position within the property's hospitality team, offering a crucial point of contact for both residents and guests. This position requires the individual to act as a professional, approachable liaison who provides a superior level of service and support. The Concierge Ambassador is tasked with answering inquiries, providing directions, coordinating detailed reservations, and offering tailored recommendations related to the retail offerings, residential services, local venues, and events in the area. They must possess a comprehensive understanding of the property's retail tenants and amenities as well as local destinations to foster an elevated guest experience.
This role demands flexibility given the necessity of working varied shifts, including weekends, early mornings, late nights, and holidays, to support property dynamics and team needs. Both full-time and part-time positions are available, providing diverse employment opportunities. The hourly pay rate ranges from $20 to $22, reflecting the commitment to hiring professionals dedicated to delivering exemplary service. The Concierge Ambassador is expected to embody the highest standards of hospitality with warmth, professionalism, and enthusiasm, always seeking to exceed expectations. The individual supports various property programs, such as the Caruso Signature program, and engages with guests and tenants to enhance loyalty and satisfaction.
Responsibilities also include managing personalized guest requests like restaurant reservations, travel arrangements, and coordination of services such as maintenance and dry cleaning. The Concierge Ambassador plays an important role in communication and coordination with other departments to guarantee a seamless, white-glove service experience. Additionally, the role involves active participation in property events and special projects, contributing to the community's vibrant calendar and overall guest engagement.
Working within Palisades Village offers an opportunity to be a part of a respected and forward-thinking organization that values hospitality excellence and community connection. The Concierge Ambassador position is ideal for individuals who thrive in fast-paced environments, demonstrate strong organizational and problem-solving skills, and possess a genuine passion for delivering top-tier service. Candidates must be technologically adept, comfortable with various property management and communication platforms, and able to quickly adapt to new systems and procedures. This role offers meaningful interaction with a diverse clientele and a pathway to develop a rewarding career in luxury hospitality.
The Concierge Ambassador role at Palisades Village is a key position within the property's hospitality team, offering a crucial point of contact for both residents and guests. This position requires the individual to act as a professional, approachable liaison who provides a superior level of service and support. The Concierge Ambassador is tasked with answering inquiries, providing directions, coordinating detailed reservations, and offering tailored recommendations related to the retail offerings, residential services, local venues, and events in the area. They must possess a comprehensive understanding of the property's retail tenants and amenities as well as local destinations to foster an elevated guest experience.
This role demands flexibility given the necessity of working varied shifts, including weekends, early mornings, late nights, and holidays, to support property dynamics and team needs. Both full-time and part-time positions are available, providing diverse employment opportunities. The hourly pay rate ranges from $20 to $22, reflecting the commitment to hiring professionals dedicated to delivering exemplary service. The Concierge Ambassador is expected to embody the highest standards of hospitality with warmth, professionalism, and enthusiasm, always seeking to exceed expectations. The individual supports various property programs, such as the Caruso Signature program, and engages with guests and tenants to enhance loyalty and satisfaction.
Responsibilities also include managing personalized guest requests like restaurant reservations, travel arrangements, and coordination of services such as maintenance and dry cleaning. The Concierge Ambassador plays an important role in communication and coordination with other departments to guarantee a seamless, white-glove service experience. Additionally, the role involves active participation in property events and special projects, contributing to the community's vibrant calendar and overall guest engagement.
Working within Palisades Village offers an opportunity to be a part of a respected and forward-thinking organization that values hospitality excellence and community connection. The Concierge Ambassador position is ideal for individuals who thrive in fast-paced environments, demonstrate strong organizational and problem-solving skills, and possess a genuine passion for delivering top-tier service. Candidates must be technologically adept, comfortable with various property management and communication platforms, and able to quickly adapt to new systems and procedures. This role offers meaningful interaction with a diverse clientele and a pathway to develop a rewarding career in luxury hospitality.
Job Requirements
- Minimum of two years' experience in a hospitality setting
- Ability to provide superb customer service skills while maintaining a professional and friendly demeanor at all times
- Excellent written and verbal communication skills professional and pleasant tone of service
- Must be an organized detail-oriented self-starter who can work independently and as part of a team
- Takes initiative and anticipates needs of others
- Tenacious with excellent follow-up
- Thrive in a fast-paced work environment
- Ability to multitask and prioritize workload
- Proven problem-solving and interpersonal skills
- Extremely strong organizational project and time management skills
- Ability to quickly analyze a situation come up with solutions and implement them
- Confident demeanor
- Strong work ethic
- Proficient in Microsoft Office Suite and tech-savvy with ability to quickly learn and adapt to new technologies property management systems and communication platforms
- Must be flexible to work weekends early mornings late nights and holidays to support the property operation and Concierge team needs
- Proficiency in English is vital as it serves as the primary language of communication
Job Qualifications
- Minimum of two years' experience in a hospitality setting
- Excellent written and verbal communication skills professional and pleasant tone of service
- Must be an organized detail-oriented self-starter who can work independently and as part of a team
- Proven problem-solving and interpersonal skills
- Extremely strong organizational project and time management skills
- Proficient in Microsoft Office Suite and tech-savvy with ability to quickly learn and adapt to new technologies property management systems and communication platforms
- Proficiency in English is vital as it serves as the primary language of communication
Job Duties
- Utilize all available resources to develop a comprehensive understanding of Caruso properties and surrounding communities enabling the delivery of an exceptional white-glove five-star service experience for both residents and guests
- Fulfill personalized service requests for guests residents and retail tenants including but not limited to restaurant reservations travel arrangements maintenance coordination dry cleaning services package delivery and bell cart assistance while ensuring all requests are handled in accordance with legal guidelines and in support of delivering a comprehensive full-service experience
- Provide personalized assistance with reservations transportation arrangements entertainment bookings and other requests as needed
- Handle guest resident and retail tenant inquiries requests and concerns promptly and efficiently to ensure complete satisfaction
- Enroll guests and tenants in property programs and loyalty initiatives including the Caruso Signature program communicating program benefits and enhancing the guest experience
- Greet all guests and residents with the Caruso Hospitality Standards and proper phone greeting read and remain aware of closing and opening Concierge notes and any other applicable guidelines provided by the Company
- Coordinate guest and resident needs with other departments as required to ensure a seamless service experience
- Promptly respond to website inquiries and track each case through resolution
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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