Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Professional development opportunities
Flexible work schedules
Job Description
PruittHealth is a leading assisted living community dedicated to providing compassionate, high-quality care for seniors and residents in need of supportive living arrangements. With a strong commitment to enhancing the quality of life for each individual, PruittHealth fosters an environment where residents feel safe, valued, and respected. The organization emphasizes a family-centered approach encapsulated in their motto, "Family Makes Us Stronger. Our family, your family, one family." At PruittHealth, employees work collectively to create a nurturing, welcoming, and responsive atmosphere focused on personalized care and community engagement. The company places great importance on a respectful workplace and equal opportunity employment, ensuring all staff members are valued regardless of race, color, religion, sex, national origin, disability, or veteran status. Operating in multiple locations, including Florida with awareness of state-specific compliance such as the Care Provider Background Screening Clearinghouse, PruittHealth is devoted to maintaining the highest standards in elder care and administrative excellence.
The Concierge role at PruittHealth is pivotal in representing the front line of the assisted living community. Acting as the first point of contact, the Concierge warmly greets residents, their families, guests, and vendors, ensuring that every interaction reflects the welcoming atmosphere the community strives to offer. The position demands excellent customer service skills, administrative proficiency, and a commitment to working collaboratively with various departments including maintenance, housekeeping, and dining services to ensure swift and efficient service delivery. The Concierge manages front desk operations, answers inquiries, monitors visitor access to maintain security, and assists residents with daily requests such as transportation and appointment scheduling. They maintain detailed records of visitor sign-ins, package deliveries, and service requests, supporting an organized and secure environment. In times of emergency, the Concierge responds calmly and efficiently in line with facility protocols.
This role requires a high level of professionalism, confidentiality, and adaptability to address the diverse needs of an assisted living population. Preferred qualifications include proficiency in Microsoft Office and experience within senior living or healthcare industries, underscoring the importance of communication and interpersonal skills to this position. The Concierge contributes to community programming and special events, reinforcing the community's mission to create a supportive and engaging living environment. This full-time role offers a unique opportunity to join a purpose-driven organization dedicated to making a positive and lasting impact on the lives of seniors and their families.
The Concierge role at PruittHealth is pivotal in representing the front line of the assisted living community. Acting as the first point of contact, the Concierge warmly greets residents, their families, guests, and vendors, ensuring that every interaction reflects the welcoming atmosphere the community strives to offer. The position demands excellent customer service skills, administrative proficiency, and a commitment to working collaboratively with various departments including maintenance, housekeeping, and dining services to ensure swift and efficient service delivery. The Concierge manages front desk operations, answers inquiries, monitors visitor access to maintain security, and assists residents with daily requests such as transportation and appointment scheduling. They maintain detailed records of visitor sign-ins, package deliveries, and service requests, supporting an organized and secure environment. In times of emergency, the Concierge responds calmly and efficiently in line with facility protocols.
This role requires a high level of professionalism, confidentiality, and adaptability to address the diverse needs of an assisted living population. Preferred qualifications include proficiency in Microsoft Office and experience within senior living or healthcare industries, underscoring the importance of communication and interpersonal skills to this position. The Concierge contributes to community programming and special events, reinforcing the community's mission to create a supportive and engaging living environment. This full-time role offers a unique opportunity to join a purpose-driven organization dedicated to making a positive and lasting impact on the lives of seniors and their families.
Job Requirements
- High school diploma or equivalent
- minimum 1 year of customer service or administrative experience, preferably in senior living, hospitality, or healthcare
- ability to multitask and remain composed under pressure
- excellent verbal and written communication skills
- strong interpersonal skills and a compassionate demeanor
- proficiency in Microsoft Office and basic office equipment
- familiarity with HIPAA and elder care standards is a plus
Job Qualifications
- High school diploma or equivalent
- associate degree preferred
- minimum 1 year of customer service or administrative experience, preferably in senior living, hospitality, or healthcare
- excellent verbal and written communication skills
- strong interpersonal skills and a compassionate demeanor
- proficiency in Microsoft Office and basic office equipment
- ability to multitask and remain composed under pressure
- familiarity with HIPAA and elder care standards is a plus
Job Duties
- Greet residents, visitors, and staff warmly and professionally
- manage front desk operations including answering phones, responding to inquiries, and directing calls appropriately
- monitor visitor access and maintain security protocols
- assist residents with requests such as transportation scheduling, appointment reminders, and general information
- coordinate with other departments to ensure timely service delivery (e.g., maintenance, housekeeping, dining)
- maintain accurate logs and records (e.g., visitor sign-in, package deliveries, resident requests)
- support event coordination and community programming as needed
- respond to emergency situations calmly and in accordance with facility protocols
- uphold confidentiality and respect for resident privacy at all time
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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