Concierge Agent

Minneapolis, MN, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $16.00 - $21.00

Benefits

Comprehensive health insurance

Vision Insurance

discovery nights at Four Seasons Properties worldwide

Holiday pay

Vacation pay

Daily meals inspired by award-winning chefs

Uniforms and uniform care

sick pay

Disability Coverage

Life insurance

local gym membership discounts

Parking discounts

Metro transit discounts

Staff lounge and cafeteria space with city view

Up to eight weeks of parental leave pay

Fur baby insurance

401(k) retirement plan

Discounted accommodations at Four Seasons properties worldwide

Dental coverage available at a discounted rate

Job Description

Four Seasons is a world-renowned leader in luxury hospitality, powered by a dedicated team committed to exceeding guest expectations. With a presence in 47 countries, including 122 hotels and resorts as well as 46 residential properties, Four Seasons has established itself as one of the most prestigious and respected brands in the industry. The company's core philosophy is grounded in creating exceptional experiences through genuine connection and a world-class employee culture. This ethos ensures that every guest interaction is meaningful and memorable, fostering loyalty and enduring relationships.

The Four Seasons Hotel Minneapolis shines prominently in the city skyline, connec... Show More

Job Requirements

High school education or equivalent experience
minimum of 2 years hospitality or related work experience preferred
proficiency in reading, writing, and speaking English
good organizational skills
ability to multitask
attention to detail
ability to work irregular hours, weekends, and evenings

Job Qualifications

High school education or equivalent experience
minimum of 2 years hospitality or related work experience preferred
extensive knowledge of the Twin Cities and surrounding areas
existing relationships with third-party vendors a plus
proficiency in reading, writing, and speaking English
good organizational skills
ability to multitask
attention to detail
ability to work irregular hours, weekends, and evenings

Job Duties

Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
resolve customer complaints
assist customers in all inquiries related to hotel services, hours of operation, key personnel, in-house events, and directions
respond to all guest requests accurately and promptly making recommendations based on local knowledge and hotel practices
process packages, faxes, messages, and mail accurately and in a timely manner
work harmoniously and professionally with co-workers and supervisors
ensure desk collateral and information for restaurants, museums, attractions, maps, and other local attractions are updated and current
maintain knowledge of available activities in the city including theatre, sports, concerts, shows, special exhibits, and sightseeing
establish close contacts with vendors to provide information, ticketing, and reservations for guests
store and retrieve guest luggage and packages
utilize software programs to input special guest arrangements and assure proper billing
perform front desk receptionist duties when required

Job Location

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