Concierge Agent

Minneapolis, MN, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $16.00 - $21.00

Benefits

Comprehensive health insurance

Vision Insurance

Discovery nights at Four Seasons Properties around the globe

Holiday and vacation pay

Daily meals inspired by award-winning chefs

Uniforms and uniform care

sick pay

Disability Coverage

Life insurance

local gym membership discounts

Parking and metro transit discounts

Staff lounge and cafeteria space with city view

Up to eight weeks of parental leave pay

Fur baby insurance

401(k) retirement plan

Discounted accommodations at Four Seasons properties worldwide

Dental coverage available at a discounted rate

Job Description

Four Seasons Hotels and Resorts represents a pinnacle of luxury and exceptional hospitality in the global hotel industry. Established as a world-renowned brand operating 122 hotels, resorts, and 46 residential properties across 47 countries, Four Seasons continues to redefine luxury living and guest experiences through its commitment to excellence and genuine service. The brand is synonymous with sophistication, innovative design, and personalized guest services, all delivered by a diverse and talented team dedicated to ensuring every stay leaves a lasting impression.

The Four Seasons Hotel Minneapolis is a spectacular addition to this prestigious portfolio, shining bright in the cit... Show More

Job Requirements

High school education or equivalent experience
a minimum of 2 years of hospitality or related work experience preferred
reading, writing and oral proficiency in the English language
good organizational skills
ability to multitask
attention to detail
ability to work irregular hours, weekends, and evenings

Job Qualifications

High school education or equivalent experience
a minimum of 2 years of hospitality or related work experience preferred
extensive knowledge of the Twin Cities and surrounding areas
requires reading, writing and oral proficiency in the English language
good organizational skills
ability to multitask
attention to detail
ability to work irregular hours, evenings, and weekends

Job Duties

Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
resolves customer complaints
assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc
responds to all guest requests in an accurate and timely manner making recommendations based on local knowledge and hotel practices
processes packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner
works harmoniously and professionally with co-workers and supervisors
assures that desk collateral and information for restaurants, museums, attractions, maps, and other local attractions are updated and current
stores and retrieves guest luggage and packages
utilizes a variety of software programs to accurately input special arrangements the guest has made and to assure proper billing
works as a Front Desk Receptionist when required

Job Location

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