Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $14.50 - $18.75
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
flexible schedule
Professional Development
Job Description
Waltonwood is a premier provider of senior living communities dedicated to fostering a warm, welcoming environment where residents can feel comfortable, valued, and safe. With a focus on high-quality living standards, Waltonwood communities emphasize compassionate care, excellent customer service, and a supportive atmosphere for both residents and their families. This company is well-known for its commitment to maintaining a strong sense of community through engagement, exceptional hospitality, and comprehensive support services. It offers a range of living options designed to cater to diverse needs, ensuring residents experience comfort and dignity in their everyday lives.
The Concierge at Waltonwood plays a pivotal role as the face of the community, acting as the first and last impression for residents, visitors, and staff. This role is essential for creating a positive and professional atmosphere through outstanding customer service in every interaction. The Concierge serves not only as a hospitality provider but also as a key administrative support member within the community’s leadership team. Reporting directly to the Business Office Manager, Concierges are crucial in facilitating day-to-day inquiries, greeting and directing residents and visitors, managing telephone communications, and assisting with various administrative and clerical tasks. Due to the nature of this position, the Concierge becomes deeply involved with the residents, helping build strong, fulfilling relationships that enhance residents’ overall quality of life.
Furthermore, the Concierge supports the community’s safety and security by understanding and applying emergency procedures accurately and monitoring entry and exit points. Waltonwood’s Administrative Department, of which the Concierge is a vital part, is responsible for the smooth operation of daily activities, ensuring residents’ well-being and satisfaction. Collaborative teamwork, effective communication, and a positive outlook are key qualities that Waltonwood highly values in this role. The Concierge is expected to consistently demonstrate empathy, organization, and a customer-focused mindset, making this an ideal position for those who enjoy helping others and being an integral part of a vibrant community. This role demands reliability, punctuality, and a proactive attitude to support the overall success of the community and provide an exceptional living experience for each resident.
The Concierge at Waltonwood plays a pivotal role as the face of the community, acting as the first and last impression for residents, visitors, and staff. This role is essential for creating a positive and professional atmosphere through outstanding customer service in every interaction. The Concierge serves not only as a hospitality provider but also as a key administrative support member within the community’s leadership team. Reporting directly to the Business Office Manager, Concierges are crucial in facilitating day-to-day inquiries, greeting and directing residents and visitors, managing telephone communications, and assisting with various administrative and clerical tasks. Due to the nature of this position, the Concierge becomes deeply involved with the residents, helping build strong, fulfilling relationships that enhance residents’ overall quality of life.
Furthermore, the Concierge supports the community’s safety and security by understanding and applying emergency procedures accurately and monitoring entry and exit points. Waltonwood’s Administrative Department, of which the Concierge is a vital part, is responsible for the smooth operation of daily activities, ensuring residents’ well-being and satisfaction. Collaborative teamwork, effective communication, and a positive outlook are key qualities that Waltonwood highly values in this role. The Concierge is expected to consistently demonstrate empathy, organization, and a customer-focused mindset, making this an ideal position for those who enjoy helping others and being an integral part of a vibrant community. This role demands reliability, punctuality, and a proactive attitude to support the overall success of the community and provide an exceptional living experience for each resident.
Job Requirements
- High school diploma or GED preferred
- Minimum of 6 months of customer service and clerical experience preferred
- Proficiency with Microsoft Office and other computer applications
- Knowledge of multiple phone line operations and proper phone etiquette
- Strong communication and organization skills
- Ability to work well in a collaborative team environment
- Commitment to punctuality and regular attendance
Job Qualifications
- High school diploma or GED preferred
- Proficiency with Microsoft Office and other computer applications
- Knowledge of multiple phone line operations and proper phone etiquette
- Minimum of 6 months of customer service and clerical experience preferred
- Strong communication and organization skills
- Ability to provide empathetic and compassionate resident interactions
- Demonstrated ability to work well in a team environment
Job Duties
- Greet residents, visitors, and staff in a welcoming, professional manner
- Answer internal/external telephone calls promptly and professionally
- Understand and apply safety, security, and emergency procedures
- Monitor and direct those who enter and exit the building
- Become familiar with all residents and communicate positively with them daily
- Update resident roster and collect daily resident charges
- Provide administrative and clerical support to department heads, business office manager, and executive director
- Keep front desk organized, neat, and clean
- Assist with other duties as assigned
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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