Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $20.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
retirement plans
Employee Discounts
Career development programs
Equal opportunity employer
Job Description
The Luxury Collection Hotels & Resorts, a prestigious brand under Marriott International, is renowned for its collection of over 120 unique properties across more than 35 countries. With a rich history dating back to 1906, starting under the Italian CIGA brand, The Luxury Collection has established itself as an emblem of authentic, luxurious experiences that leave guests with treasured memories. This collection is known for its diverse range of accommodations, from legendary palaces and remote retreats to timeless modern classics, each reflecting the cultural essence of its locale. The brand's mission centers on delivering genuine, personalized hospitality that anticipates and... Show More
Job Requirements
- High school diploma or G.E.D. equivalent
- ability to communicate clearly and professionally
- ability to stand, sit or walk for extended periods
- ability to move, lift, carry, push, pull objects weighing up to 10 pounds
- willingness to complete safety training
- ability to maintain confidentiality
- availability to work flexible shifts
- ability to assist individuals with disabilities
Job Qualifications
- High school diploma or G.E.D. equivalent
- no prior related work experience required
- excellent communication and interpersonal skills
- ability to follow company policies and procedures
- basic computer literacy
- ability to maintain confidentiality
- strong team player
- attention to detail and accuracy
- ability to handle guest inquiries effectively
- willingness to complete safety training and certifications
- professional telephone etiquette
Job Duties
- Respond to guest requests for special arrangements or services such as transportation, reservations, and dry cleaning
- respond to special requests from guests with unique needs and ensure follow-up for guest satisfaction
- gather, summarize, and provide information about the property and surrounding area amenities including special events and activities
- answer, record, and process all guest calls, messages, requests, questions, or concerns
- contact appropriate departments such as Bellperson or Housekeeping to resolve guest requests or problems
- review shift logs and daily memo books and document pertinent information accurately
- monitor club lounge for seating availability, service, safety, and guest well-being
- report accidents, injuries, and unsafe work conditions to management and complete safety training
- maintain professional personal appearance and confidentiality of proprietary information
- welcome guests according to company standards and assist individuals with disabilities
- communicate clearly and professionally and handle telephone etiquette
- develop positive working relationships and support team goals
- comply with quality assurance standards
- perform physical duties including standing, sitting, walking for extended periods and moving objects up to 10 pounds
- perform other duties as requested by supervisors
Job Qualifications
Experience
No experience required
Job Location
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