Concierge

Knoxville, TN, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Weekend Shifts

Benefits

competitive compensation

comprehensive benefits

Opportunities for growth and development

supportive work environment

inclusive workplace

Paid Time Off

Health Insurance

Job Description

The Pointe at Lifespring Senior Living is a distinguished senior living community located at 4371 Lifespring Lane, dedicated to providing exceptional service and creating unforgettable experiences for its guests and residents. Our establishment prides itself on fostering a welcoming and supportive environment where every visitor feels valued, cared for, and truly at home. As a reputable senior living community, we focus on personalized service and high-quality amenities that enhance the lifestyle and well-being of our residents. We are committed to excellence in hospitality and aim to set a standard that ensures all guests enjoy a seamless and memorable stay.

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Job Requirements

High school diploma or equivalent
Previous experience in a concierge or customer service role
Proficient in concierge software and property management systems
Strong communication skills
Ability to multitask and stay organized
Ability to work flexible hours including evenings, weekends, and holidays
Positive attitude and strong work ethic

Job Qualifications

High school diploma or equivalent
Hospitality management or related degree is a plus
Previous experience in a concierge or customer service role, preferably in a hotel or luxury environment
Strong verbal and written communication skills
Proficient in using concierge software, property management systems, and Microsoft Office Suite
Exceptional organizational and multitasking abilities
Ability to work flexible hours, including evenings, weekends, and holidays
A positive attitude, strong work ethic, and a passion for delivering excellent service

Job Duties

Greet guests warmly and assist them with inquiries, reservations, and requests related to their stay
Provide expert recommendations on local attractions, dining venues, entertainment options, and transportation services
Assist in making reservations for dining, tours, spa services, and other activities
Manage guest requests for special arrangements such as flowers, gifts, or transportation
Stay updated on local events, promotions, and amenities to provide current information to guests
Handle guest feedback and resolve any issues, demonstrating exceptional problem-solving skills
Collaborate with other hotel departments (front desk, housekeeping, etc.) to ensure a seamless guest experience
Maintain a neat and organized concierge desk and area
Conduct regular inventory and ordering of concierge-related supplies and materials
Uphold company standards and adhere to policies and procedures

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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