Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
healthcare
Dental
Vision
401k
Paid vacation
sick leave
Consistent schedule
Job Description
The Californian-Pasadena is an 82-bed skilled nursing facility renowned for its charming and welcoming atmosphere, dedicated to providing exceptional care to all its residents. This facility prioritizes creating a sense of home where residents feel comfortable, valued, and respected. With a warm environment and a committed team of healthcare professionals, The Californian-Pasadena not only focuses on the physical well-being of its residents but also deeply cares about their emotional health. This dedication to holistic care ensures that every resident receives personalized attention and support tailored to their unique needs. The facility emphasizes fostering a strong sense of community and belonging,... Show More
Job Requirements
- High school diploma or GED
- Customer service experience preferred but not mandatory
- Ability to communicate effectively with patients, families, and healthcare teams
- Capability to conduct satisfaction surveys and document information accurately
- Proactive approach to anticipating resident and guest needs
- Willingness to support community engagement initiatives
- Ability to collaborate with interdisciplinary teams and administrators
Job Duties
- DIRECT REPORT: Administrator and/or their designated representative
- JOB DESCRIPTION: The Director of Concierge Services / Concierge will be responsible for overseeing the experiences of residents and their families while supporting the community's employee engagement initiatives alongside the interdisciplinary team (IDT)
- The Concierge's role is to proactively anticipate the needs of residents, patients, and guests to enhance their overall experience during their stay or visit
- They will act as the information liaison between patients or family members and the interdisciplinary team to ensure proper follow-up and resolution
- Information will be gathered through continual resident and patient experience surveys outlined in the Concierge Onboarding process, conducted upon hire by the Administrator, with support from a Regional Consultant
- The data collected by the Concierge will be regarded as a crucial resource for the IDT to formulate resident-centered care plans and tailored interventions aimed at improving patient outcomes and psychosocial well-being upon admission
- Assigning a concierge to each patient upon admission, who will complete a new admission evaluation to document preferences
- Conducting ongoing satisfaction surveys regarding experiences with residents, patients, families, and employees
- Performing pre-admission room checks (please refer to the new admission room audit listing)
- Maintaining communication with patients and/or families as necessary throughout their recovery process
- Collaborating with the Administrator and IDT to develop policies and procedures (P&P) that enhance the quality of care
- Following patients throughout their care journey, paying close attention to detail and communicating needs effectively
- Leading initiatives in customer service and resident advocacy
- Establishing a continuous Veterans program
- Implementing a hot/cold towel program as an amenity
- Creating an ongoing snack/hobby cart amenity
- Designing a community-specific Ray of Sunshine program to be recognized at least monthly
- Supporting family tours prior to admission
Job Qualifications
Experience
No experience required
Job Location
Loading...
We didn't receive the exact location for this job posting,
please contact the employer.
You may be also interested in:
Popular Cities
Similar Jobs