Job Overview

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Employment Type

Part-time
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Compensation

Hourly
Exact $20.00
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Work Schedule

Day Shifts
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Benefits

Career growth and training
Employee support program
exclusive discounts
Continuing education courses
Employee milestones celebration
referral bonus opportunities
Medical insurance
Dental Insurance
Vision Insurance
mental health coverage
Paid Time Off
401(k) Plan
short-term disability
long-term disability
Life insurance

Job Description

Belmont Village Senior Living is a distinguished operator of luxury senior living communities across the United States and in Mexico City, Mexico. The company is renowned for creating vibrant, supportive environments where seniors can thrive with dignity and respect. As a leader in the senior living industry, Belmont Village emphasizes a culture of trust, respect, teamwork, dignity, integrity, ownership, and continuous learning. With a dedicated and diverse team, Belmont Village thrives on delivering exceptional service and maintaining a commitment to the well-being of seniors. They foster an environment that promotes both professional growth and personal fulfillment for their employees. The company is committed to offering career advancement opportunities and robust training programs led by subject matter experts, ensuring all staff members are well-prepared to excel.

The role of Concierge at Belmont Village Senior Living is a part-time position with specific working hours on Wednesday and Friday from 4 pm to 8 pm. This role serves as the initial point of contact for residents, family members, vendors, and guests visiting the community. The Concierge plays a critical role in fostering a warm and welcoming atmosphere, characterized by exceptional customer service and hospitality. Responsibilities include providing reliable information, supporting administrative tasks, and ensuring a safe and organized community environment. The ideal candidate is not only reliable and empathetic but also thrives in a fast-paced and physically active role. They collaborate effectively with various departments and prioritize resident satisfaction and hospitality. The position demands excellent communication skills, a pleasant and professional attitude, and the ability to handle multiple tasks efficiently. This opportunity allows individuals to make a meaningful impact on seniors' lives while contributing to a supportive community setting. Belmont Village Senior Living also emphasizes the importance of continuous learning and professional development, reflected in the perks and benefits offered. These include career growth programs, employee support initiatives, exclusive discounts, and recognition of employee milestones. In addition to a fulfilling work environment, the company provides comprehensive benefits to full-time employees such as medical, dental, vision, mental health coverage, paid time off, and retirement savings plans. Belmont Village upholds its commitment to equal opportunity employment, ensuring a diverse and inclusive workplace free from discrimination.

Job Requirements

  • High school diploma or equivalent
  • Proven experience with a multi-line phone system with demonstrated professional phone etiquette
  • Demonstrated proficiency with MS Office applications to perform job-related tasks
  • Must be able to communicate clearly in verbal and written English
  • Demonstrates initiative with advanced critical thinking skills
  • Proven administrative and organizational skill set
  • Professional, pleasant and team oriented attitude
  • Consistent and reliable attendance

Job Qualifications

  • High school diploma or equivalent
  • Proven experience with a multi-line phone system with demonstrated professional phone etiquette
  • Demonstrated proficiency with MS Office applications to perform job-related tasks
  • Excellent verbal and written communication skills in English
  • Demonstrates initiative with advanced critical thinking skills
  • Proven administrative and organizational skill set
  • Professional, pleasant and team oriented attitude
  • Reliable and consistent attendance

Job Duties

  • Greet residents, visitors and staff warmly
  • Manage and direct incoming phone calls efficiently and professionally
  • Address inquiries and requests promptly, reliably and confidentially with empathy and dignity
  • Log and coordinate distribution of packages as appropriate
  • Collaborate with various departments to promote effective communication
  • Monitor community access by ensuring proper use of the kiosk sign-in process and respond to emergency situations according to company policy and procedure
  • Schedule resident transportation, coordinate resident trips, manage event and guest meal reservations, and assist with event setup as needed
  • Record maintenance work order requests through an electronic record system
  • Maintain an organized workspace to promote efficiency and preserve first appearance impressions
  • Make hospitality, customer service, and resident satisfaction your top priorities in every interaction

Job Criteria

Experience

No experience required


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