Concierge

Jacksonville, FL, USA|Onsite

Job Overview

Employment Type

Part-time

Compensation

Hourly

Exact $16.00

Work Schedule

Flexible

Benefits

Competitive wages

Early access to earned wages

flexible scheduling options

Paid Time Off

Holidays

Health Insurance

Dental Insurance

Vision Insurance

Life insurance

Disability insurance

401k with employer match

Paid training

Opportunities for growth and advancement

Employee assistance program

Job Description

Discovery Management Group is a leading senior living organization deeply committed to providing high-quality care and services to older adults across the United States. With over 15,000 senior living units, Discovery Management Group has established itself as one of the most purpose-driven and people-centered senior living companies nationwide. The organization specializes in operational excellence, lifestyle personalization, and culture-driven leadership, ensuring that every community it manages offers residents a fulfilling and enriching environment. Recognized as a Great Place to Work certified company from 2022 through 2027, Discovery Management Group places a strong emphasis on supporting their team members through continuous learning and professional development opportunities. This dedication fosters a positive work culture, professional growth, and career advancement within their network of communities.

The role of Concierge at Discovery Village at Deerwood, Jacksonville, FL, is a vital position that centers on enriching the lives of seniors by serving as the welcoming first point of contact. The Concierge plays an essential role in creating a warm, organized, and professional front-desk environment where residents, families, guests, and team members feel valued and supported. This part-time position offers flexible scheduling, primarily covering evening shifts from 4:00 PM to 8:00 PM, with occasional daytime shifts from 8:00 AM to 4:00 PM. Compensation is competitive at $16 per hour, reflecting the importance of this role in the community. The Concierge responsibilities include managing communications smoothly through telephone and reception duties, assisting with resident services, coordinating appointments, and maintaining various administrative records. This role serves as an ambassador for the community, ensuring that inquiries are answered courteously and effectively, contributing to the overall positive experience of residents and visitors.

Joining Discovery Senior Living means becoming part of a dynamic organization that embraces change, innovation, and a strong set of core values, including teamwork, integrity, performance, accountability, compassion, hard work, and creativity. These values guide every aspect of the work environment, ensuring that employees are motivated, supported, and empowered to drive excellence in senior living services. As an Equal Opportunity Employer, Discovery is dedicated to diversity and inclusion, offering a respectful and collaborative setting for all team members.

In sum, Discovery Management Group’s Concierge position at Discovery Village at Deerwood offers a meaningful opportunity for individuals passionate about customer service and making a tangible difference in the lives of seniors. With flexible hours, competitive pay, and a supportive culture geared toward personal and professional growth, this role is ideal for those seeking rewarding careers in the senior living industry.

Job Requirements

High school diploma or equivalent
one to three years of experience in customer service reception or administrative roles
strong communication and interpersonal skills
ability to multitask and maintain professionalism in a fast-paced environment
proficiency with basic computer applications including phone and email systems
capability to handle confidential information appropriately
availability to work flexible schedule including evenings and occasional day shifts
commitment to upholding company policies and confidentiality standards

Job Qualifications

High school diploma or GED preferred
one to three years of customer service reception or administrative experience preferred
strong communication organization and interpersonal skills
professional demeanor with the ability to multitask in a fast-paced environment
basic computer skills and comfort using phones email and office systems
ability to maintain confidentiality and represent the community positively

Job Duties

Perform telephone answering and reception duties managing internal and external calls professionally and courteously
take accurate detailed messages and ensure timely communication to appropriate recipient
greet residents families and visitors warmly respond to inquiries and provide directions as needed
collate brochures and support marketing materials as requested
prepare meal tickets for team members and family members tally meal count sheets for Dining Services
maintain and update resident phone lists rosters move-in and move-out registers guest logs and sign-in sheets
coordinate and manage resident and family appointments including transportation salon services and other community resources
keep the front desk and entry areas clean organized and welcoming at all times
sort organize and distribute mail to residents the Executive Director and department coordinators
maintain resident forms related to miscellaneous credits
follow all company personnel policies operating procedures and confidentiality requirements
perform other duties as assigned