Concierge

Buckner Retirement Services Community: The Stayton at Museum Way, by Buckner, is located in Fort Worth, TX, at 2501 Museum Way. We are a respected senior living community providing exceptional care and quality service to our residents in a welcoming and compassionate environment. As part of Buckner Retirement Services, a not-for-profit and faith-based organization with over 60 years of experience, we pride ourselves on creating an atmosphere that fosters dignity, respect, and happiness for all residents. Buckner is recognized as a Great Place to Work across all our locations and continually strives to make a positive impact on the lives of seniors through our dedicated service and community-focused philosophy.

We are currently seeking a Full-Time Concierge to join our team at The Stayton at Museum Way. This role is an internal opening, offering an excellent opportunity to contribute directly to resident satisfaction by serving as a vital link between residents, guests, and the community. The Concierge position is key in ensuring the highest standards of hospitality and service are consistently met or exceeded. As a Concierge, you will be responsible for coordinating hospitality service activities such as resident communications, event planning, guest reception, and problem-solving to address any resident or guest needs or concerns. You will manage the organization of communications and reference systems at the concierge desk, including vital emergency vendor information and resident census details to maintain effective community communication.

Additionally, this role serves as the primary liaison with new residents at move-in, helping them to assimilate smoothly into community life. The Concierge assists residents and associates with maintenance work orders by accurately processing requests and following up to ensure timely resolution. Participation in resident activities and social groups is also a key part of the role, contributing to building and maintaining strong relationships among the community population. The Concierge leads welcoming initiatives for new residents, providing tours, staff introductions, information about dining services, business office functions, amenities, and concierge services. This role demands excellent communication, organizational skills, and a genuine passion for enriching the lives of seniors through supportive service and hospitality. Joining Buckner in this capacity means becoming a valued member of a team that inspires happiness and promotes well-being within a vibrant senior living community.