Concierge

The Grand Tradition Estates is a distinguished event venue known for hosting memorable weddings, special events, and garden tours. Situated in a picturesque setting, it offers a unique blend of sophistication and natural beauty that caters to a diverse clientele including engaged couples, event planners, restaurant guests, and garden visitors. The organization prides itself on delivering exceptional customer service, meticulous attention to detail, and a welcoming atmosphere that ensures every guest's experience is both enjoyable and memorable.

As a front-facing member of the Grand Tradition Estates team, the Guest Services Representative plays a critical role in maintaining the high standards of customer care and operational excellence. This full-time position operates on a Wednesday through Sunday workweek, demonstrating flexibility and dedication during peak visiting and event days. The role involves various responsibilities that range from greeting visitors, answering inquiries both in-person and over the telephone, to performing key administrative functions necessary for seamless event coordination and effective day-to-day operations.

The Guest Services Representative is entrusted with the task of providing accurate and timely information about the estate’s offerings, including weddings, garden admissions, and dining experiences at the Veranda Restaurant. This role demands a professional and courteous demeanor, excellent interpersonal skills, and the ability to manage multiple tasks efficiently in a fast-paced environment. Specifically, responsibilities include screening and directing calls, managing the leads database for wedding tours, scheduling appointments, confirming reservations and payments, and ensuring all promotional materials and reception areas remain welcoming and well-organized throughout the day.

Beyond guest interaction, the role requires collaboration with Sales, Events, and Restaurant Departments to support booking appointments, confirming scheduled tours and reservations, and collecting associated fees for events and dining. The representative also performs opening and closing duties such as setting up the reception area, maintaining inventory of print materials, and managing environmental settings like air conditioning to create a comfortable experience for visitors and staff alike.

Success in this position hinges on a candidate’s proficiency in administrative tasks using various software applications including Microsoft Excel, Word, and Access, along with strong communication and organizational capabilities. The ideal candidate is a proactive self-starter with the ability to adapt to changing demands while maintaining professionalism and integrity. They must also be physically capable of performing duties that involve sitting for long periods, handling light objects, and moving throughout the estate.

Overall, the Guest Services Representative is vital to upholding the Grand Tradition Estates’ reputation for quality service and operational efficiency. This role offers an excellent opportunity for individuals passionate about hospitality and customer service, who thrive in dynamic environments and are eager to contribute to a team committed to delivering exceptional experiences to every guest.