Concierge

White Lodging is a prominent hospitality management company that develops and operates a diverse portfolio of award-winning, premium-brand hotels, rooftop bars, and restaurants in some of the most vibrant cities across the United States. Known for its commitment to excellence and guest satisfaction, the company fosters a culture where hospitality is not just a service but a way of life, focusing on creating memorable experiences that make guests feel valued and welcomed. White Lodging's properties are celebrated for their quality, comfort, and a wide range of amenities that cater to both leisure and business travelers. At the Sheraton Raleigh Hotel, one of White Lodging's distinguished properties, guests enjoy a welcoming environment with top-notch services and access to local attractions and business centers, making it an ideal location for visitors to the Raleigh area. The Sheraton Raleigh Hotel operates with the mission to provide outstanding guest service while supporting a dynamic workplace that encourages personal and professional growth among its employees.

The role of Concierge at the Sheraton Raleigh Hotel is central to ensuring a seamless and exceptional guest experience. As a Concierge, you will be the go-to resource for guests seeking assistance with reservations, transportation, dining options, and local recommendations. Your role involves anticipating guest needs, providing thoughtful advice, and personalizing experiences to exceed expectations, all while embodying the spirit of hospitality. This position requires a warm, outgoing personality, excellent communication skills, and the ability to handle challenges with a positive, can-do attitude. Working primarily during the evening shift, the Concierge will maintain the concierge lounge, assist with food and beverage needs, and resolve any guest concerns with professionalism and empathy. This opportunity offers a blend of customer service, problem-solving, and interpersonal interaction, making it ideal for individuals passionate about hospitality and guest relations. Emphasizing a supportive work environment, White Lodging provides considerable benefits such as medical, dental, and vision insurance from day one, Tuition reimbursement, leadership development programs, and additional perks like discounts on hotel stays and travel experiences, reinforcing its commitment to employee well-being and growth.