Concierge

UCHealth Poudre Valley Hospital, located in Fort Collins, Colorado, is a leading healthcare institution known for its commitment to providing exceptional patient care and an outstanding visitor experience. As part of the UCHealth system, this hospital reinforces a culture centered on healing, learning, and discovery, while emphasizing a supportive environment for both patients and staff. UCHealth is dedicated to promoting professional success and personal well-being through comprehensive total rewards programs, recognition initiatives, and a rich variety of growth opportunities. At UCHealth Poudre Valley Hospital, employees are recognized as the organization's most valuable asset, and the system fosters a workplace where diverse talent and perspectives are celebrated.

The Concierge role at UCHealth Poudre Valley Hospital plays a pivotal part in ensuring that patients, visitors, and other customers receive timely information, directions, and support that meet their unique needs. This position is designed to accommodate varying requests efficiently and tactfully. Operating within the PVH Guest Services department, this onsite, PRN (as needed) position boasts flexible scheduling and compensation ranging from $19.10 to $24.83 per hour, based on the applicant's relevant experience. Because the role requires working directly at the hospital site, hybrid or remote work options are not available.

In this role, the Concierge is responsible for receiving, screening, routing, and responding promptly to incoming inquiries and requests from patients and visitors. A significant aspect of the job includes overseeing the volunteer staff stationed at the information desk to ensure smooth operations and excellent service delivery. Building and maintaining strong professional relationships with internal and external stakeholders is fundamental to the job's success, fostering a collaborative and welcoming atmosphere for all. Further, the Concierge coordinates transportation assistance when requested or deemed necessary, which involves attentive coordination with transportation services.

The position demands critical thinking skills, decisive judgment, and the ability to work independently with minimal supervision. Candidates must be comfortable thriving in a fast-paced environment, consistently taking appropriate and timely actions to support the needs of hospital customers. UCHealth offers a rich benefits package that supports health and well-being, including medical, dental, and vision coverage, mental health resources, various voluntary benefits, and access to paid time off and leave programs. Employees can also benefit from retirement saving plans with employer matching, tuition assistance, and many professional development opportunities.

Joining UCHealth means becoming part of a reputed healthcare organization dedicated to improving lives on multiple levels. This Concierge role is an excellent opportunity for those who enjoy customer service, have strong interpersonal skills, and wish to contribute positively within a dynamic and compassionate healthcare setting. UCHealth is an equal opportunity employer committed to diversity and inclusion in the workplace, ensuring employment decisions are made without regard to factors such as race, religion, gender, age, disability, or veteran status. Through this role, individuals can experience meaningful work in an enriching environment that prioritizes both patient care and employee growth.