Concierge

Fort Lee, NJ, USA|Onsite

Job Overview

Employment Type

Hourly

Compensation

Hourly

Exact $21.70

Work Schedule

Day Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee assistance program

Professional Development

Job Description

RWJBarnabas Health is a leading academic health care system in New Jersey dedicated to providing patient-centered, high-quality academic medicine with compassion and equity. As an established and respected health system, RWJBarnabas Health focuses on fostering a collaborative work environment and advancing innovative strategies in health care, education, and research. The organization actively addresses both clinical and social determinants of health, making a meaningful impact on the communities it serves. It offers robust career pathways, promotes diversity and inclusion, and is deeply committed to improving health outcomes across New Jersey through comprehensive medical services and community programs. RWJBarnabas Health supports its team members with a best-in-class employee experience, whilst emphasizing the value of teamwork, professional growth, and community health. It is widely recognized for its commitment to creating healthier communities one person and one community at a time.

The Concierge role at Clara Maass Medical Center, a vital part of RWJBarnabas Health, is an hourly position paying $21.70 per hour, designed to provide exceptional assistance and information to patients and visitors in the SDS/Endoscopy areas as well as the Main Lobby. As a Concierge, you will serve as an ambassador for these areas, ensuring that each patient and visitor receives age-specific support tailored to their needs. This includes escorting patients and visitors, assisting with wheelchairs, promptly managing inquiries, addressing requests and complaints, and maintaining a welcoming, orderly environment. The role demands excellent communication skills, a calm demeanor in emergency situations, and the ability to accurately provide information and resolve minor issues. This position involves working day shifts and requires availability on weekends and holidays, with scheduling based on department needs. The Concierge helps uphold the patient-centered mission of RWJBarnabas Health by enhancing the patient and visitor experience from the moment they enter the facility. Confidentiality and safety awareness are core components of this role, ensuring a safe and respectful environment for all individuals served. This position offers an opportunity to positively influence the patient journey while being part of a proactive health care system devoted to service excellence and community well-being.

Job Requirements

High school diploma
Ability to work day shifts
Must be available to work weekends and holidays
Flexibility to work per diem schedule based on department needs
Strong interpersonal skills
Ability to maintain confidentiality
Excellent communication skills
Physical ability to assist patients and visitors as needed
Willingness to follow safety protocols and infection control guidelines

Job Qualifications

High school diploma required
College degree preferred
Healthcare training or experience preferred
Strong communication skills
Ability to interact effectively with diverse age groups
Good judgment and problem-solving abilities
Ability to remain calm under pressure
Basic knowledge of safety and infection control practices
Customer service experience beneficial

Job Duties

Act as an ambassador for the Main Lobby and SDS/Endoscopy area by providing special assistance and information to patients and visitors
Assess each patient and visitor's age-specific needs and provide age-specific assistance, treatment, and care
Oversee the Main Lobby and SDS waiting area and promptly resolve patient and visitor requests, issues, or complaints
Escort and assist patients and visitors to their desired location or car, if needed
Offer assistance with a wheelchair, as needed
Promptly answer telephone calls
Use a clear, understandable speaking voice, exercise judgment, respond to inquiries with accurate information regarding hours of operation, directions, etc., according to individual needs
Promptly resolve minor issues and inform the patient advocates/representatives of any significant patient and visitor complaints
Remain calm and alert, especially during emergency situations and heavy patient and visitor volume
Using the telephone, verbally arrange and confirm individual needs both inside and outside the facility
Promptly respond to requests for doctors, transportation arrangements, etc.
Follow proper safety and infection control procedures and maintain a safe work environment
Frequently converse with patients and visitors as they wait in the lobby
Greet and direct patients and visitors immediately with a friendly and sincere welcome
Maintain a neat and organized environment in the Lobby
Notify Environmental Services when excessive spills or litter require their attention
Maintain a neat, organized, and stocked work area
Maintain confidentiality of the patient's condition and other personal information, and limit work/patient-related discussions to private areas