Job Overview
Employment Type
Part-time
Compensation
Hourly
Exact $16.00
Work Schedule
Flexible
Benefits
Competitive wages
Early access to earned wages before payday
flexible scheduling options
Paid Time Off
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
401(k) with employer match
Paid training
Opportunities for growth and advancement
Employee assistance program
Job Description
Discovery Management Group is a leading organization in the senior living industry, committed to managing and enhancing senior living communities across the United States. It stands out as one of the most purpose-driven and people-centered companies in this sector, proudly managing over 15,000 residential units nationwide with ambitions for continued growth. The company focuses on operational excellence, lifestyle personalization, and culture-driven leadership to deliver exceptional senior care services. Discovery Management Group is part of one of the largest senior living families in the U.S., and its communities have earned Great Place to Work® certifications from 2022 through 2027, reflecting its dedication to fostering a positive work environment.
The company dedicates itself to providing its team members with continuous learning and development opportunities, ensuring professional growth and the chance to build meaningful, rewarding careers. At Discovery Management Group, employees find a workplace culture fueled by a shared purpose, a strong commitment to quality, and a drive for innovation and growth.
Specifically, at Discovery Village at Deerwood, a community operated under Discovery Management Group, the role of Concierge is vital to enriching the lives of seniors. This part-time position offers a flexible schedule, including evening shifts, and a rate of pay of $16 per hour. As a Concierge, an individual will play a critical role in creating a welcoming first impression for residents, families, guests, and team members. The Concierge serves as the initial point of contact, helping to manage communications, supporting resident services, and maintaining a professional, warm front-desk environment. The role includes responsibilities such as managing phone calls, greeting visitors, coordinating appointments, maintaining records, and supporting community operations.
Beyond the daily operational functions, the Concierge position is deeply integrated into promoting the community's culture and values. Discovery Management Group emphasizes core values known as Pillars of Excellence — teamwork, integrity, performance, accountability, compassion, hard work, and creativity. These values shape the environment where collaboration and innovation thrive, benefiting not only the residents but also the employees.
Joining Discovery Management Group means being part of a company that earned the coveted Great Place to Work certification for 2025-2026 by continually embracing change and fostering an environment where diverse perspectives are valued and collaboration is encouraged. The company is committed to equal opportunity employment and celebrates a diverse, inclusive work environment. Candidates should note that the role requires compliance with background screening and regulatory standards appropriate for senior living roles, including fingerprinting and Level 2 background checks in Florida. Discovery Management Group prioritizes the safety and security of its residents, families, and team members through rigorous hiring and screening practices.
The company dedicates itself to providing its team members with continuous learning and development opportunities, ensuring professional growth and the chance to build meaningful, rewarding careers. At Discovery Management Group, employees find a workplace culture fueled by a shared purpose, a strong commitment to quality, and a drive for innovation and growth.
Specifically, at Discovery Village at Deerwood, a community operated under Discovery Management Group, the role of Concierge is vital to enriching the lives of seniors. This part-time position offers a flexible schedule, including evening shifts, and a rate of pay of $16 per hour. As a Concierge, an individual will play a critical role in creating a welcoming first impression for residents, families, guests, and team members. The Concierge serves as the initial point of contact, helping to manage communications, supporting resident services, and maintaining a professional, warm front-desk environment. The role includes responsibilities such as managing phone calls, greeting visitors, coordinating appointments, maintaining records, and supporting community operations.
Beyond the daily operational functions, the Concierge position is deeply integrated into promoting the community's culture and values. Discovery Management Group emphasizes core values known as Pillars of Excellence — teamwork, integrity, performance, accountability, compassion, hard work, and creativity. These values shape the environment where collaboration and innovation thrive, benefiting not only the residents but also the employees.
Joining Discovery Management Group means being part of a company that earned the coveted Great Place to Work certification for 2025-2026 by continually embracing change and fostering an environment where diverse perspectives are valued and collaboration is encouraged. The company is committed to equal opportunity employment and celebrates a diverse, inclusive work environment. Candidates should note that the role requires compliance with background screening and regulatory standards appropriate for senior living roles, including fingerprinting and Level 2 background checks in Florida. Discovery Management Group prioritizes the safety and security of its residents, families, and team members through rigorous hiring and screening practices.
Job Requirements
- High school diploma or GED preferred
- One to three years of customer service reception or administrative experience preferred
- Strong communication organization and interpersonal skills
- Professional demeanor with the ability to multitask in a fast-paced environment
- Basic computer skills and comfort using phones email and office systems
- Ability to maintain confidentiality and represent the community positively
Job Qualifications
- High school diploma or GED preferred
- One to three years of customer service reception or administrative experience preferred
- Strong communication organization and interpersonal skills
- Professional demeanor with the ability to multitask in a fast-paced environment
- Basic computer skills and comfort using phones email and office systems
- Ability to maintain confidentiality and represent the community positively
Job Duties
- Perform telephone answering and reception duties managing internal and external calls professionally and courteously
- Take accurate detailed messages and ensure timely communication to the appropriate recipient
- Greet residents families and visitors warmly respond to inquiries and provide directions as needed
- Collate brochures and support marketing materials as requested
- Prepare meal tickets for team members and family members tally meal count sheets for Dining Services
- Maintain and update resident phone lists rosters move-in and move-out registers guest logs and sign-in sheets
- Coordinate and manage resident and family appointments including transportation salon services and other community resources
- Keep the front desk and entry areas clean organized and welcoming at all times
- Sort organize and distribute mail to residents the Executive Director and department coordinators
- Maintain resident forms related to miscellaneous credits
- Follow all company personnel policies operating procedures and confidentiality requirements
- Perform other duties as assigned
Job Criteria
Experience
No experience required
Job Location
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