Job Overview
Benefits
Health Insurance
Paid Time Off
employee discount
Professional development opportunities
flexible schedule
Retirement Plan
Employee assistance program
Job Description
The Plaza at King of Prussia is a premier shopping destination known for its extensive retail offerings and commitment to enhancing the customer experience. Located in a vibrant commercial area, the Plaza serves as a hub for shoppers seeking a wide variety of products and services from numerous participating tenants. The establishment prides itself on innovation and customer convenience, aiming to provide a seamless and enjoyable shopping environment. As part of its cutting-edge services, the Plaza offers a unique bag-free shopping experience that supports environmental sustainability and shopper convenience by eliminating the need for customers to carry multiple bags during their visit.
We are currently seeking a dedicated team member to join our customer service program focused on this bag-free shopping concept. This role is essential in delivering an exceptional customer experience by assisting shoppers with the pickup, storage, and delivery of their purchased goods from various stores within the mall. The position is client-facing and requires strong interpersonal skills to interact one-on-one with customers, ensuring their needs are met with professionalism and efficiency.
The successful candidate will be well-versed in all aspects of the bag-free shopping program, capable of clearly communicating the benefits and procedures to customers to encourage participation. Responsibilities include the accurate and speedy pickup of goods from mall tenants, proper organization at a centralized consolidation area, and timely delivery to shoppers. Mastery of mobile technology tools used for tracking and notifications is critical for managing pickups and deliveries effectively. This role involves close attention to product condition and loss prevention to maintain high standards of service quality.
Beyond the transactional duties, the role plays a part in providing customers with general concierge-type assistance, including responding to inquiries about the shopping center, offering directions, and sharing information about local transportation and mall activities. This comprehensive approach reinforces the Plaza's commitment to customer satisfaction.
The position requires physical stamina and the ability to maintain a fast pace throughout shifts that can last up to five hours with minimal rest. Flexibility in scheduling is necessary due to the nature of retail hours, including weekdays, evenings, weekends, and holidays. Candidates should demonstrate strong verbal communication, multitasking capabilities, and a calm, pleasant demeanor even in high-pressure situations. This role is ideal for individuals who are articulate, outgoing, and passionate about delivering exceptional customer service while contributing to the sustainable shopping model at the Plaza at King of Prussia.
We are currently seeking a dedicated team member to join our customer service program focused on this bag-free shopping concept. This role is essential in delivering an exceptional customer experience by assisting shoppers with the pickup, storage, and delivery of their purchased goods from various stores within the mall. The position is client-facing and requires strong interpersonal skills to interact one-on-one with customers, ensuring their needs are met with professionalism and efficiency.
The successful candidate will be well-versed in all aspects of the bag-free shopping program, capable of clearly communicating the benefits and procedures to customers to encourage participation. Responsibilities include the accurate and speedy pickup of goods from mall tenants, proper organization at a centralized consolidation area, and timely delivery to shoppers. Mastery of mobile technology tools used for tracking and notifications is critical for managing pickups and deliveries effectively. This role involves close attention to product condition and loss prevention to maintain high standards of service quality.
Beyond the transactional duties, the role plays a part in providing customers with general concierge-type assistance, including responding to inquiries about the shopping center, offering directions, and sharing information about local transportation and mall activities. This comprehensive approach reinforces the Plaza's commitment to customer satisfaction.
The position requires physical stamina and the ability to maintain a fast pace throughout shifts that can last up to five hours with minimal rest. Flexibility in scheduling is necessary due to the nature of retail hours, including weekdays, evenings, weekends, and holidays. Candidates should demonstrate strong verbal communication, multitasking capabilities, and a calm, pleasant demeanor even in high-pressure situations. This role is ideal for individuals who are articulate, outgoing, and passionate about delivering exceptional customer service while contributing to the sustainable shopping model at the Plaza at King of Prussia.
Job Requirements
- High school degree or equivalent
- 2 or more years in consumer-facing service such as retail, restaurant or hospitality
- Ability to physically move at a fast pace with stamina to sustain this pace over a period of up to 5 hours with up to 100% of time on feet
- Computer and mobile app literacy, familiarity with Apple iOS apps
- Strong verbal communication skills
- Multi-task oriented
- Available to work a flexible schedule including weekdays, weeknights, weekends, and holidays
Job Qualifications
- High school degree or equivalent
- 2 or more years in consumer-facing service such as retail, restaurant or hospitality
- Ability to physically move at a fast pace with stamina to sustain this pace for up to 5 hours
- Computer and mobile app literacy, familiarity with Apple iOS apps
- Strong verbal communication skills
- Multi-task oriented
- Available to work a flexible schedule including weekdays, weeknights, weekends, and holidays
Job Duties
- Be knowledgeable about all aspects of the bag free shopping and home delivery service and able to communicate the benefits and procedures to customers
- Provide an excellent customer experience through pick up, storage and delivery of customers purchased goods
- With speed and accuracy, pick up items from mall stores, organize them at the consolidation center and prepare them for delivery back to the shopper
- Complete training programs and use the skills learned to provide excellent service and maximize sales
- Develop complete understanding and familiarity with the mobile technology solution used for notification of required pick-ups and deliveries
- Responsible for loss prevention of the items
- Ensure the condition of the product is new and undamaged throughout the transaction(s)
- Complete tracking requirements at each step of the process leveraging the mobile technology tool
- Maintain a professional physical appearance of oneself as well as the working areas including marketing materials, signage, and displays
- Respond to customer inquiries and advise on the appropriate resolution
- Provide directions to customers and respond to general inquiries about the shopping center including public transportation schedules and marketing activities
- Provide support and assistance to other departments as requested by the supervisor
- Participate in team meetings and efforts to implement the center’s projects and achieve the center’s goals
- Complete documentation as required by management regarding the initiative
- Serve as a liaison to tenants in communicating about the program
- Achieve assigned goals for timeliness and accuracy of pick-up and delivery
Job Criteria
Experience
No experience required
Job Location
Your Profile Is Visible To Hiring Managers Across OysterLink.
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
How Candidates Get Hired Faster
Apply to 2–3 similar roles
Complete profile & get best matches
Check new opportunities daily
