Concierge

Grand Living is revolutionizing the senior hospitality industry by creating distinctive and luxurious senior living communities that offer more than just stunning architecture and design excellence. Known as an iconic brand in senior hospitality, Grand Living provides residents and guests with an unparalleled experience that blends gracious living accommodations, luxury-inspired amenities, and extraordinary personalized service. Each community features elegantly designed apartments where every detail reflects the utmost care and quality, creating an environment that feels both welcoming and upscale. What truly distinguishes Grand Living is its exceptional team, whose commitment to personal service elevates the resident experience beyond expectations. The staff's dedication to welcoming residents and their families with warmth and professionalism is at the core of the brand's mission. This dedication extends throughout every interaction, whether greeting residents, facilitating needs, or organizing community engagement activities, ensuring each person feels uniquely embraced and valued.

The Concierge role at Grand Living is a key position instrumental in enhancing the quality of life for residents by serving as the first point of contact for various support and administrative needs. This position operates under the direction of the Business Office Manager and adheres strictly to the community's standards, processes, and philosophy, known as The Sterling Touch®, which emphasizes a friendly, courteous, helpful, timely, and professional approach. The Concierge is responsible for performing a range of clerical and coordination duties including managing resident requests, distributing correspondence, directing phone calls, and facilitating communication between residents, their families, visitors, and fellow team members. The role requires someone who is attentive, organized, and deeply committed to providing outstanding customer service that meets the high standards of Grand Living’s senior communities.

This is a full-time position offering competitive compensation along with a comprehensive benefits package. The Concierge position affords the opportunity to be part of a supportive and dynamic team dedicated to delivering an exceptional living experience to seniors. In addition to the day-to-day administrative and interpersonal responsibilities, the Concierge contributes to fostering an environment where residents feel respected, supported, and genuinely cared for, embodying the company’s core values and mission. Joining Grand Living means becoming part of a visionary organization that values diversity, inclusivity, and the unique qualities of every individual — a place where your contributions truly make a difference in the lives of seniors and the community as a whole.