Concierge

Spokane Valley, WA, USA|Onsite

Job Overview

Employment Type

Part-time

Compensation

Hourly

Range $17.50 - $19.00

Work Schedule

Day Shifts

Benefits

Competitive wages

Sick Time

friendly team atmosphere

Supportive team atmosphere

Professional team atmosphere

Job Description

River Park Square is a vibrant part of downtown Spokane, known for offering an exceptional mix of shopping, dining, and entertainment experiences. Managed by Cowles Real Estate, a prominent family-owned and operated multi-business organization, River Park Square stands as a premier destination that blends the charm of a smaller city with the amenities of a metropolitan area. Spokane itself is celebrated for its natural beauty and community spirit, making it an ideal place for businesses and visitors alike. Cowles Real Estate takes pride in fostering a supportive and professional environment that nurtures employee growth while delivering outstanding service to the community and guests who visit River Park Square.

The Retail Concierge position at River Park Square is a part-time role with an hourly wage ranging from $17.50 to $19. This role is crucial as it acts as the primary point of contact for guests, ensuring they receive the best possible experience through information sharing, assistance with gift ideas, dining recommendations, event details, and promotions. The Retail Concierge also supports the gift card program, further enriching guest engagement. With flexible working hours typically from 9:30 AM to 6:00 PM, this role offers a dynamic work environment where enthusiasm and dedication to customer service are highly valued. The Retail Concierge is more than a customer service position; it is a role that embodies the spirit of River Park Square and Cowles Real Estate’s commitment to community and quality service. This opportunity is perfect for individuals passionate about retail, hospitality, and community engagement, offering a chance to contribute meaningfully to both the customer experience and the broader Spokane community.

Job Requirements

High school diploma or equivalent
Minimum of 1 year retail customer service experience
Strong communication skills
Ability to handle cash and credit transactions accurately
Familiarity with basic computer applications
Ability to work varied day shifts including weekends
Customer-focused attitude
Ability to follow opening and closing procedures
Ability to maintain professionalism under pressure

Job Qualifications

1+ years of retail customer service experience
Exemplary communication skills, written or other
Ability to anticipate and resolve customer’s needs/concerns
Ability to yield positive results in adverse situations, maintaining customer confidence and trust
High School Diploma or equivalent
Basic computer skills (Office 365, Excel, Word, etc.)

Job Duties

Professionally answer and transfer phone calls
Sell Gift Certificates and handle reissues and prepare online orders
Assist customers and merchants with questions and directions
Stroller and wheelchair checkout, make sure to keep disinfected and clean
Radio proper units when issues are reported
Receive, sort, and distribute RPS office, 809 tenants and garage mail, and deliveries
Make copies and send faxes to merchants and customers
Handle cash, CC, and business check transactions
Know emergency and alarm procedures
Keep a daily activity log including funds verification
Keep GC data on corporate and Shop and Stay purchases
Issue press passes to media
Update RPS Website with current job opportunities as well as at the desk
Contact Merchants for meetings and event information
Update Merchant information
Send customer concerns and suggestions to Marketing Director
Keep a customer database for Insiders Club
Keep data on customer requests and foreign visitors
Keep track of lost and found items-make contact customers when info is available
Keep data of reported lost items to cross-reference with lost and found
Make sure to have a variety of catalogs and brochures to display
Log merchant late openings and contact the store manager
Log merchant early closures and make RPS management aware
Ensure the community board is kept updated and free of inappropriate material
Nightly reissue report to HR Treasurer
Process ICVERIFY report
Complete deposit slips when needed
Daily Gift Certificate receipts, deposits, and reissues sent to the HR Treasurer
Assist with Marketing events and projects when needed
Follow Opening/Closing procedures
Copy/Fax Report to the HR Treasurer
Other duties as assigned