Concierge

The Ritz-Carlton is a prestigious global luxury hotel brand under the Marriott International portfolio, recognized worldwide for its exceptional service standards and commitment to guest satisfaction. With over 100 award-winning properties scattered around the globe, the brand stands as a beacon of refined hospitality, delivering experiences that guests remember long after their stay. Known for fostering a rich culture blending diverse talents and backgrounds, The Ritz-Carlton emphasizes creativity, thoughtfulness, and compassion in every aspect of its operations. They take great pride in nurturing an inclusive workplace where every associate is empowered to grow personally and professionally, making it a premier employer in the luxury hospitality sector.

This opportunity is for a full-time, non-management position located at 25 W 28th St, New York, NY. The role offers an hourly pay range between $32.86 and $43.82, reflecting the premium standards expected from its staff. As part of The Ritz-Carlton team, individuals contribute directly to upholding the illustrious 'Gold Standards' that define the brand’s identity and the exceptional guest experiences the hotel delivers daily.

The core responsibility of this role involves responding efficiently and graciously to guest requests and needs, such as arranging transportation, making reservations, or providing information about local amenities and special events. Representatives in this position act as the crucial link between guests and various departments of the hotel, ensuring seamless communication and resolution of any problems or special requests. This includes coordinating with housekeeping, bellpersons, and other service staff to maintain a high standard of guest satisfaction and comfort.

In addition, this position requires rigorous attention to detail and adherence to safety protocols. Employees are expected to report accidents, injuries, and unsafe working conditions promptly, undergo regular safety training, and consistently maintain professional appearance and behavior. The role demands excellent interpersonal communication skills to welcome guests warmly, anticipate their needs, accommodate individuals with disabilities, and express genuine appreciation.

Moreover, maintaining confidentiality concerning proprietary company information and protecting company assets is fundamental to the position. Successful candidates must be comfortable working in a dynamic environment where standing, sitting, or walking for extended periods is common, and handling objects weighing up to 10 pounds independently may be required.

No prior work or supervisory experience is necessary, as The Ritz-Carlton values potential and dedication to delivering impeccable service. A high school diploma or G.E.D. equivalent is preferred for prospective candidates. This role offers an incredible career foundation for anyone seeking to enter the luxury hospitality industry, backed by the support of a globally respected brand known for its dedication to employee development and guest excellence.

Joining The Ritz-Carlton means embarking on a journey where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of yourself. The environment promotes growth and learning, where employee contributions are celebrated, and diversity is embraced. Being part of this team means continuously striving to exceed the standards of luxury hospitality by living the Employee Promise, Credo, and Service Values every day.