Concierge

Fort Worth, TX, USA|

Job Overview

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Tuition Reimbursement

flexible schedule

Job Description

Hotel Drover is a distinguished member of the Autograph Collection, situated in the historic Fort Worth Stockyards. Inspired by the pioneering spirit of the West and named to honor the legendary cowboys who drove cattle across the plains, Hotel Drover embodies true Texas hospitality with a deeply rooted connection to local heritage. This property strives to craft a guest experience that is as unique and authentic as the legacy it represents. The hotel welcomes visitors with a tip of the hat and a firm handshake, inviting them to enjoy life’s simple pleasures amid genuine warmth and friendliness. The ambiance, design, and overall experience are crafted meticulously to reflect the history and culture of the Fort Worth Stockyards while offering guests all the comforts and conveniences expected from a premier luxury hotel.

We are currently seeking a Concierge who will embody the heart and soul of both the hotel and the Fort Worth community. This role demands a person who is not only knowledgeable about the local area but also passionate about delivering legendary service to every guest. The Concierge will act as an extension of our mission, values, and culture, caring deeply about our brand and the community we serve. This role isn’t merely about guest interactions but about creating meaningful and memorable experiences. The successful candidate will bring a spirit of authenticity, collaboration, fun, and genuine hospitality to their work, consistently exceeding guest expectations.

The Concierge is responsible for curating unforgettable guest experiences through personalized service and thoughtful recommendations. This includes assisting guests with dining reservations, arranging transportation, coordinating special occasions, and sharing insights into local attractions and events. The Concierge ensures that every guest feels welcomed and valued by responding promptly to requests and by facilitating seamless communication between departments. This role requires maintaining knowledge of Fort Worth and the surrounding Dallas-Fort Worth area to provide guests with accurate and engaging recommendations.

Hotel Drover believes in the power of community and cares for its employees and guests equally. The Concierge will be a crucial contributor to this vision by fostering an environment that honors traditions while embracing innovation. The position involves working flexible hours, including evenings, weekends, and holidays, to accommodate the needs of our guests. This is an opportunity for an individual who is driven, inspired, and aligned with the brand’s core values such as integrity, warmth, curiosity, and intentionality. At Hotel Drover, we celebrate our heritage, our people, and our guests – inviting everyone to be part of a story that is rich with character and hospitality.

Job Requirements

High school diploma or equivalent
Previous experience in customer service or hospitality preferred
Strong communication skills
Ability to work flexible hours including evenings weekends and holidays
Knowledge of local area preferred
Professional appearance
Ability to stand walk or sit for extended periods
Ability to lift carry push or pull up to 25 lbs occasionally
Commitment to upholding guest confidentiality and hotel security
Must embody and practice the hotel’s core values

Job Qualifications

Strong communication and interpersonal skills with the ability to engage authentically with diverse guests
Demonstrated knowledge of the Fort Worth Stockyards DFW area and surrounding attractions
Flexible schedule must be available to work evenings weekends and holidays
Professional demeanor and polished appearance consistent with luxury hospitality standards
Embody Hotel Drover’s core values: hit the mark every time blaze new trails spark warmth be intentional honor all do right stay curious
Previous experience in a luxury or full-service hotel resort or guest services environment preferred
Familiarity with Marriott or Autograph Collection brand standards and property management systems such as Opera GXP preferred
Background in local partnerships or vendor relationships within hospitality tourism or event coordination preferred

Job Duties

Respond to guest requests for special arrangements or services including transportation dining spa appointments floral deliveries and local experiences
Offer knowledgeable recommendations about property amenities local attractions restaurants and upcoming Stockyards events
Build rapport and maintain professional relationships with guests providing tailored assistance to anticipate and exceed their needs
Contact appropriate departments such as Bellperson Housekeeping Engineering Food & Beverage to resolve guest requests or concerns promptly
Record and track all guest requests messages and follow-ups in designated systems to ensure service delivery and satisfaction
Coordinate VIP amenities special occasion setups and in-room surprises in collaboration with the Front Office and Housekeeping teams
Review shift logs and memos daily to stay informed of property events guest arrivals and special notes
Maintain current knowledge of Fort Worth and surrounding DFW area including entertainment venues dining establishments retail and transportation services
Monitor lobby and public areas for guest service opportunities ensuring a welcoming and engaging environment
Uphold confidentiality of guest information and maintain security of hotel property and assets
Perform all other duties as assigned