Concierge

Cleveland, OH, USA|Onsite

Job Overview

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Flexible work schedule

Professional development opportunities

Employee wellness programs

Job Description

Vocon is a multidisciplinary design firm dedicated to creating innovative spatial experiences that tell compelling stories. Rooted in an ethos of collaboration, creativity, and inclusivity, Vocon prides itself on its diverse team of thinkers, makers, and doers who come from a variety of backgrounds but share a unified passion for design. The company is renowned for blending thoughtful aesthetics with functionality to enhance people's interactions with their environments. Vocon operates with a strong belief that every project has the power to improve life, and that strong relationships drive exceptional work. This philosophy fosters an environment where pushing boundaries and exploring new ideas are not only encouraged but are integral to the creative process. Vocon is located in Cleveland and emphasizes a culture of unity and collective effort that motivates their team to give their best each day.

The Concierge role at Vocon represents a key front-facing position responsible for delivering exceptional white-glove service to all guests, clients, candidates, and visitors entering the office. This role requires an outgoing and personable individual who thrives in a creative, fast-paced office setting and can effectively blend interpersonal skills with organizational prowess. As the first point of contact, the Concierge ensures every visitor experiences a warm and professional welcome while supporting both internal and external communication needs. The role extends beyond greeting, encompassing the management of front desk operations and communal office areas to maintain a welcoming and client-ready environment. Additionally, the Concierge is entrusted with coordinating critical office projects and supporting day-to-day administrative duties including scheduling meetings, managing office supplies, handling vendor relationships, and troubleshooting office equipment. Reporting directly to the Office Manager, this position demands a candidate who is proactive, detail-oriented, and equipped to handle multiple priorities with poise and confidentiality. The role involves significant collaboration across departments and requires a strong understanding of the company's business flow to support seamless day-to-day operations. This opportunity suits an individual eager to contribute to a dynamic and creative workspace while delivering high standards of visitor and office service. Vocon offers a stimulating and supportive work culture where professional growth and client satisfaction are paramount.

Job Requirements

High school diploma or GED required
Associate degree preferred
Previous front desk, concierge, customer service or other hospitality experience preferred
Minimum of one year of related experience such as administrative, concierge or customer service roles
Ability to be onsite Monday through Friday during core business hours 8:30 a.m. to 5:30 p.m.

Job Qualifications

High school diploma or GED required
Associate degree preferred
Previous front desk, concierge, customer service or other hospitality experience preferred
Minimum of one year of related experience such as administrative, concierge or customer service roles
Proficient with Microsoft Office Suite products including Outlook, Word, Excel
Strong communication skills, both written and verbal
Ability to maintain a positive and helpful attitude and a professional demeanor under challenging circumstances
Ability to maintain a high degree of confidentiality and professionalism
Ability to work flexible work schedules based on business needs
Ability to maintain a cooperative and helpful demeanor while working with multiple interruptions and competing priorities
Ability to be on one’s feet for extended periods of time
Ability to comprehend and interpret instructions, short correspondence, and memos
Basic knowledge of financial terms and principles
Basic analytical skills
Ability to effectively present information internally and respond to common inquiries or complaints from clients, co-workers, and supervisors
Critical thinking skills to foresee and connect gaps related to general office operations issues or questions

Job Duties

Receive and direct visitors and incoming calls to the appropriate team members while presenting a professional and welcoming first contact
Maintain the appearance of the lobby, conference rooms and office common areas assuring they stay organized and client-ready at all times
Address office maintenance issues by escalating to appropriate point of contact
Schedule and help coordinate meetings within the office, which includes reserving rooms, arranging equipment needs and catering requests
Ensure proper coding of invoices for catering services or other goods for expense tracking purposes
Provide back-up support to the Office Services Team in general administrative duties such as running errands, distributing and tracking packages, preparing labels, posting mail and arranging messenger services as needed
Monitor and order office supplies and other common use items for the office as needed
Oversee the maintenance of equipment including copiers, phone systems and printers, resolving minor equipment problems independently
Oversee the maintenance of off-site storage records and provide guidance to the team on proper document retention policies and procedures
Maintain relationships with vendors who provide services and goods to the office
Assist in the completion of the office Business Continuity plan
Participate as needed in other special projects and general office duties as assigned
Responsible for understanding the business, the departments within the business, general client concepts, and how the business works together to problem solve day-to-day requests and issues