Concierge

Richmond, VA, USA|

Job Overview

Employment Type

Part-time

Compensation

Hourly

Range $14.50 - $16.50

Benefits

Employee Meals

complimentary parking

uniforms

opportunities for career growth

Job Description

The Jefferson Hotel is a historic and iconic luxury hotel located in Richmond, Virginia, renowned for its elegant architecture, exceptional service, and rich heritage. Since opening its doors in 1895, The Jefferson Hotel has symbolized refinement and hospitality in the heart of Richmond. As one of the premier establishments in the city, it offers guests an unparalleled experience combining timeless sophistication with modern comfort. The hotel features beautifully appointed guest rooms, fine dining outlets, state-of-the-art amenities, and an attentive staff committed to delivering impeccable service. The Jefferson Hotel's dedication to luxury and personalized care has earned it numerous accolades and a loyal clientele who appreciate both its storied past and contemporary excellence.

The Jefferson Hotel is currently seeking a knowledgeable, polished, and service-oriented Part-Time Concierge to join its Guest Services team. This position plays a vital role in creating memorable guest experiences by providing personalized recommendations, anticipating guest needs, and delivering seamless service from arrival through departure. The ideal candidate is resourceful, detail-oriented, an excellent communicator, and enthusiastic about exceeding expectations in a luxury hospitality environment.

As a Part-Time Concierge, you will serve as an ambassador of the hotel, welcoming guests with warmth and professionalism while assisting with a wide range of requests. Your responsibilities include coordinating reservations for restaurants, entertainment, transportation, tours, and other guest experiences, ensuring that each visitor receives thoughtful and customized solutions. You will maintain comprehensive knowledge of the hotel's accommodations, amenities, and events, working closely with various hotel departments such as Front Desk, Bell Services, Valet, Housekeeping, Engineering, and Room Service to guarantee flawless guest experiences.

The role demands exceptional organizational skills and the ability to manage multiple requests efficiently while maintaining a polished and guest-focused demeanor. Strong local knowledge of Richmond's dining, attractions, entertainment, and transportation options is essential, or the ability to quickly acquire this expertise. You must be available to work any day of the week, including weekends and holidays, during shifts scheduled between 7:00 AM and 11:00 PM. A valid Virginia driver's license with a clean driving record is also required.

Working at The Jefferson Hotel provides the opportunity to work within a team that values authenticity, professionalism, and attention to detail, all while contributing to unforgettable luxury experiences for guests. The hotel fosters employee growth with opportunities for career advancement and offers benefits such as employee meals, complimentary parking, and uniforms. This role is ideal for those passionate about hospitality, eager to contribute their skills in a prestigious setting, and committed to delivering excellence every day.

Job Requirements

Must have open availability to work any day of the week, including weekends and holidays, with shifts scheduled between 7:00 AM and 11:00 PM
valid Virginia driver's license with a clean driving record required
previous concierge, guest services, front desk, or luxury hospitality experience preferred
exceptional verbal and written communication skills with a polished, professional demeanor and excellent phone etiquette
strong knowledge of Richmond's restaurants, attractions, entertainment, transportation, and events, or the ability to quickly develop expert-level familiarity
highly organized with exceptional attention to detail, follow-through, and the ability to multitask while managing multiple guest requests

Job Qualifications

Previous experience in luxury hospitality, concierge services, guest relations, or customer service preferred
excellent organizational, research, and problem-solving abilities
ability to multitask and remain composed in a fast-paced environment
proficiency with Microsoft Office and hotel property management systems preferred
ability to stand and walk for extended periods and occasionally assist with luggage

Job Duties

Welcome guests with warmth, professionalism, and personalized service
provide recommendations and coordinate reservations for restaurants, entertainment, transportation, tours, spa appointments, floral arrangements, and other guest experiences
research unique guest requests and develop thoughtful, customized solutions that exceed expectations
respond promptly to guest inquiries, ensuring consistent follow-through and timely resolution of requests
maintain comprehensive knowledge of hotel accommodations, dining outlets, amenities, events, and services
build and maintain relationships with local businesses, attractions, and hospitality partners to enhance guest recommendations
coordinate with Front Desk, Bell Services, Valet, Housekeeping, Engineering, Room Service, and other hotel departments to ensure seamless guest experiences
answer incoming calls, assist with guest inquiries, support reservations, and provide PBX coverage as needed
assist with luggage storage and other Guest Services responsibilities during peak business periods
maintain an organized, well-stocked Concierge Desk with current brochures, maps, and promotional materials
accurately document guest preferences and requests while maintaining confidentiality and professionalism
collaborate with the Guest Services team to anticipate guest needs and ensure exceptional service throughout the hotel