Concierge

Toledo, OH, USA|Onsite

Job Overview

Employment Type

Part-time

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Paid Time Off

401k Retirement Plan

Life insurance

Team Member Assistance Program

Job Description

Distinctive Living is a leading provider of senior living communities dedicated to enriching the lives of its residents through exceptional care, personalized services, and a vibrant community environment. Located in Maumee, Ohio, the Maumee Pointe Community is part of a broader network of Distinctive Living communities that emphasize comfort, dignity, and a warm, inviting atmosphere for seniors. The company prides itself on fostering a culture of respect, teamwork, and continuous growth among its team members, ensuring everyone feels valued and inspired in their professional journey. Distinctive Living is not only focused on delivering excellent resident care but also on promoting the personal and professional development of its employees by providing opportunities for advancement and support for a healthy work-life balance. The organization cultivates a workplace where innovation, collaboration, and compassion are key pillars, making it an employer of choice within the senior living industry.

The Concierge position at Distinctive Living's Maumee Pointe Community is a vital role responsible for being the welcoming face and first point of contact for residents, their families, prospective residents, visitors, and staff. This part-time role is primarily weekend-based, offering flexibility for individuals seeking weekend work schedules. The Concierge plays a crucial role in managing the lobby experience by greeting and assisting all visitors, answering telephone calls professionally, and providing support to the sales and marketing teams as well as the business office. The position requires attention to detail, excellent communication skills, and a genuine desire to create positive and lasting impressions on everyone who enters the community. Responsibilities include managing the front desk, monitoring the lobby area to ensure it is clean and inviting, handling packages and mail for residents, supporting activity promotion, facilitating tours and inquiries, and assisting with administrative tasks related to resident documentation and marketing activities. This role demands a friendly and professional demeanor, organizational skills, and the ability to multitask in a dynamic environment. Employees enjoy a supportive workplace culture with benefits such as medical, dental, and vision insurance, paid time off, a 401k retirement plan, life insurance, and access to a team member assistance program. Distinctive Living champions a positive and inclusive workplace where team members are motivated to deliver outstanding service and enrich the lives of senior residents. This position is an excellent opportunity for individuals passionate about customer service and community engagement within the senior living sector.

Job Requirements

high school diploma or equivalent
six months of experience in a receptionist role or similar function
experience with Microsoft Word and Excel preferred
excellent verbal and written communication skills
able to communicate verbally in person and over the phone

Job Qualifications

high school diploma or equivalent
six months of experience in a receptionist role or similar function
experience with Microsoft Word and Excel preferred
excellent verbal and written communication skills
ability to communicate verbally in person and over the phone

Job Duties

proactively assist residents, families, visitors, and employees with questions or problems resulting in a positive experience
greet all visitors and answer incoming calls in a professional and respectful manner
monitor entry area for visitors and guests, greet and direct as necessary
answer incoming telephone calls and resident calls, forward and take messages
receive and send packages for residents
assist with residents who request assistance with mailing letters and packages
manage the lobby
monitor and ensure desk and lobby are clean and neat
create a comfortable, inviting area
assist the activity director and/or others as necessary in promoting activities with residents in the lobby
manage the inquiry process, connecting the caller or visiting customer to the appropriate inquiry team member
respond to inquiries and/or tours when community relations director, executive director and resident care directors are not available
facilitate experiences/tours of community as needed
be knowledgeable and assist in supporting the marketing standards of the community
assist with duties related to the Lead Management Program
assist with assembling marketing packets as needed
assist in processing new resident documentation
assist in maintenance of resident files and documentation while maintaining confidentiality
promote and encourage residents to participate in activities
follow and communicate company policies and procedures