Concierge

Gillette Stadium, a premier sports and entertainment venue located in Foxborough, Massachusetts, is best known as the home of the New England Patriots and the New England Revolution. The stadium hosts a wide range of events throughout the year, including NFL games, concerts, and special gatherings, attracting premium guests and dedicated fans from all over the region and beyond. Recognized for its state-of-the-art facilities and exceptional event-day experiences, Gillette Stadium prides itself on delivering top-notch hospitality and customer service to enhance every visitor's experience.

Within this prestigious environment, the VIP Services Concierge plays a crucial role in shaping the premium guest experience during Patriots home games and other major events hosted at Gillette Stadium. This position serves as the primary point of contact for premium clients and guests, ensuring that every aspect of their visit is handled with utmost professionalism, courtesy, and attention to detail. The concierge is expected to work all Patriots home games, as well as various special events throughout the year, contributing to a cohesive team committed to excellence in customer service.

The VIP Services Concierge is responsible for welcoming guests, addressing inquiries, and assisting fans in a friendly and approachable manner, helping to create a memorable and seamless experience in the stadium’s premium areas. This role encompasses engaging guests by educating them about the premium facilities, amenities, and game-day activities, ensuring that guests feel well-informed and valued. Additionally, the concierge supports interactive experiences such as Patriots Alumni autograph sessions, Cheerleader visits, game day giveaways, and post-game events, increasing engagement and enjoyment for guests.

Proactive problem-solving is paramount in this role, with the VIP Services Concierge identifying potential service issues and promptly involving the appropriate personnel to maintain a flawless experience. Effective communication with management is also vital for relaying observations and feedback, which helps in improving services and resolving challenges efficiently.

Customer care extends to accommodating guests with special needs, including those requiring mobility assistance, reflecting the company’s commitment to inclusivity and accessibility. The role demands constant awareness of safety and security protocols, ensuring all premium areas are monitored for the well-being of patrons. The concierge also oversees entertainment systems such as televisions, video walls, and sound systems within these areas to guarantee an optimal viewing and listening experience.

Moreover, the VIP Services Concierge assists in setting up and dismantling premium areas before and after events, collaborating with VIP services staff, managers, and other departments to foster a supportive and dynamic team environment. The role may also involve participation in special projects or assignments as dictated by business needs.

Ideal candidates for this role are outgoing, enthusiastic, and possess a genuine passion for customer service. They must demonstrate quick thinking and responsiveness while maintaining strong organizational skills and an acute attention to detail. Exceptional interpersonal communication abilities and adaptability to fast-paced, often noisy environments are essential. This position requires an individual who thrives under pressure and is capable of troubleshooting challenging situations with professionalism and grace.

The VIP Services Concierge position is a non-supervisory role but is central to upholding the high hospitality standards that Gillette Stadium is known for. No specific licenses or certifications are required, but candidates must be committed to delivering excellence in service and maintaining a positive atmosphere for guests at every event.

This employment opportunity offers the chance to be part of a world-class team dedicated to providing an unparalleled stadium experience to some of the most discerning fans and guests. Gillette Stadium is committed to equal employment opportunities, valuing diversity and inclusivity across all aspects of its workforce.