Job Overview

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Employment Type

Part-time
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Benefits

Birthday and anniversary PTO
Tuition Assistance
Double pay on holidays
PTO accrual on DAY 1
Referral Bonus
free meal during shift
Loyalty Incentive
Employee Recognition Program
Discounts through Verizon and AT&T
Pay Advance Program
Medical and Prescription Drug Insurance including Dental and Vision
Basic Term Life/AD&D
401k

Job Description

Dial is a distinguished senior living community committed to enhancing the quality of life for its residents by fostering an environment of care, respect, and happiness. This esteemed organization provides a supportive and collaborative workplace where team members are valued and empowered to make a significant impact on the lives of seniors. With a strong emphasis on compassion and excellence, Dial strives to create a vibrant community where residents not only gain additional years to their lives but also experience enriched living through meaningful relationships and activities. Employees at Dial enjoy a workplace culture that prioritizes personal growth, teamwork, and a deep sense of purpose in serving the senior population. This establishment is renowned for its dedication to superior customer service and cultivating a warm, welcoming atmosphere for residents, their families, and staff alike.

The Part-Time Front Desk position at Dial plays a vital role in upholding the community’s commitment to exceptional service and operational excellence. This role is designed for individuals who thrive in a dynamic environment and are passionate about creating a positive and friendly experience for all visitors and residents. As the primary point of contact for guests and residents, this individual will be responsible for managing front desk operations, facilitating communication across departments, and assisting with resident needs and inquiries. The position demands excellent organizational skills, a professional demeanor, and the ability to multitask effectively in a fast-paced setting. Key responsibilities include welcoming guests, managing phone calls, overseeing reservations and scheduling, responding to emergencies, and supporting community events.

This opportunity at Dial comes with numerous benefits aimed at supporting employee wellbeing and professional development, including paid time off from day one, tuition assistance, holiday pay premiums, and various incentive programs. Team members also receive comprehensive health coverage options, including medical, dental, and vision insurance, as well as 401(k) retirement plans and life insurance benefits. The role offers flexible part-time hours, allowing for work-life balance while making a meaningful difference in the lives of seniors. Candidates who are enthusiastic about working with older adults and are eager to contribute positively to the community’s mission will find this position highly rewarding.

Job Requirements

  • Must be at least 18 years of age
  • Experience in customer service, hospitality, or senior living
  • Basic computer skills including phone systems
  • Strong communication and interpersonal skills
  • Professional appearance and demeanor
  • Ability to multitask and remain organized in a fast-paced environment

Job Qualifications

  • Experience in customer service, hospitality, or senior living
  • Basic computer skills including phone systems
  • Strong communication and interpersonal skills
  • Professional appearance and demeanor
  • Ability to multitask and remain organized in a fast-paced environment
  • Ability to promote teamwork in providing services to residents
  • Willingness to learn and help others
  • Enjoyment in working with older adults

Job Duties

  • Welcome all guests warmly, determine nature of business, assist with sign-in procedure, and announce guest to appropriate personnel or resident
  • Assist residents and/or families with requests for transportation, reservations, and general information
  • Answer and direct phone calls, take messages, and respond to inquiries
  • Respond to emergency situations and act as point of contact during emergencies
  • Monitor lobby and common areas to ensure safety and promote a positive environment
  • Maintain reservations and schedule for guest suites, clubhouse, and private dining
  • Receive mail and packages and ensure accurate and timely distribution
  • Update and maintain resident/family emergency contact lists
  • Receive requests for maintenance and housekeeping services
  • Perform administrative tasks including filing, organizing, typing, data entry, envelope stuffing, addressing, and stamping
  • Promote community events and activities to residents and guests
  • Notify supervisor when items need ordering and maintain office supply inventory
  • Maintain confidentiality of resident and community information
  • Report on-the-job injuries to supervisor promptly
  • Perform other duties as assigned

Job Criteria

Experience

No experience required


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