Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $18.00 - $21.00
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Vision Insurance
Life insurance
long-term disability insurance
flexible spending accounts
401(k)
Personal leave time
Use of gym/yoga studio/classes
Tuition Reimbursement

Job Description

South Denver Cardiology Heart Center is a premier healthcare facility dedicated to providing exceptional cardiovascular care and services. As a part of the South Denver Cardiology team, the heart center prides itself on combining expert medical care with patient-centered service to create a welcoming and efficient environment for patients and visitors alike. The center operates with a strong commitment to community health, innovation, and excellence in cardiology, ensuring that every patient receives compassionate and comprehensive attention at every step of their care journey. This commitment extends beyond clinical services to include facility operations designed to enhance the patient experience and streamline daily logistics within the heart center. The South Denver Cardiology Heart Center values teamwork, professionalism, and a positive work environment, making it an outstanding place for team members who strive to contribute to the well-being of others while growing their own careers in the healthcare field.

The Concierge position at South Denver Cardiology Heart Center is a pivotal role within the facilities team, acting as the first point of contact for patients, visitors, vendors, and staff. This position requires a friendly and professional individual who excels in customer service and is able to manage multiple essential administrative and operational tasks to support daily facility functions. With an emphasis on creating an organized and hospitable atmosphere, the Concierge aids in patient navigation throughout the building, ensuring individuals find their appointments and services with ease. The role also includes vital support duties such as coordinating transportation for patients, assisting with visitor management, handling mail and packages, and supporting retail hospitality services including coffee preparation.

In addition to front-facing responsibilities, the Concierge assists with the logistical aspects of meetings and events by coordinating catering services and managing conference room setups, including basic audio-visual troubleshooting. The person in this role acts as a bridge among various internal teams, aiding in tasks like patient registration for educational classes, medical records coordination, and facility maintenance requests. This multifaceted position demands adaptability and initiative, as the Concierge may be called upon to contribute to safety protocols, special events, and marketing efforts as well.

Working 40 hours per week, this role offers an hourly wage range of $18 to $21 depending on experience and education, reflecting the value placed on the skills and dedication required. The South Denver Cardiology Heart Center supports its team members by providing comprehensive benefits that promote physical, financial, and personal well-being. The Concierge position is ideal for outgoing, organized, service-oriented individuals looking to be a valued part of a healthcare team dedicated to making a positive difference in their community.

Job Requirements

  • High School diploma, GED or equivalent
  • Computer proficiency in MS O365 tools (Outlook, Word, Excel)
  • Ability to assist with adult patients in emergencies as needed
  • Ability to assist patients out of vehicles and into wheelchair
  • Lifting requirements do not exceed 25 pounds

Job Qualifications

  • High School diploma, GED or equivalent
  • Computer proficiency in MS O365 tools (Outlook, Word, Excel)
  • Excellent customer service skills
  • Excellent interpersonal and communication skills
  • Outgoing and friendly personality
  • Ability to work independently or with others as needed
  • Professional and friendly demeanor
  • Initiative and adaptability

Job Duties

  • Greet patients, visitors, and vendors in a professional and friendly manner
  • Direct patients to physician appointments, testing locations, and other departments
  • Provide wayfinding assistance throughout the building
  • Assist patients with transportation needs, including coordinating rides or wheelchair assistance
  • Brew and serve coffee drinks as assigned
  • Support retail hospitality services as assigned
  • Receive, sign for, and distribute packages and mail throughout the building
  • Assist with maintaining cleanliness and organization of public areas (light housekeeping such as spills and trash pickup)
  • Help coordinate catering setup and cleanup for meetings and events
  • Support conference room readiness, including basic audio/visual setup and troubleshooting
  • Issue and manage visitor badges for guests and vendors
  • Assist with patient registration for classes in practice management systems
  • Coordinate with internal teams for medical records requests
  • Submit maintenance requests and report facility issues
  • Assist with building safety procedures, including fire drills and emergency response support
  • Support special events, marketing activities, and on-site initiatives
  • Cross-train to provide coverage across concierge stations and services, including coffee cart
  • Secure designated areas of the building when required
  • Perform other duties as assigned

Job Criteria

Experience

No experience required


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