Concierge

Richmond, VA, USA|

Job Overview

Employment Type

Part-time

Compensation

Hourly

Range $14.75 - $17.50

Work Schedule

Day Shifts

Weekend Shifts

Benefits

competitive pay

flexible schedule

Training and Development

Positive work environment

employee recognition

Paid Time Off

Health Insurance

Job Description

The hiring establishment is a respected community living facility focusing on providing exceptional care and support to its residents, particularly the geriatric population. This community is dedicated to creating a welcoming and supportive environment that emphasizes respect, cooperation, and a commitment to enhancing the quality of life for both residents and staff. As a part-time role with hours from 4pm to 7pm including weekends, this position is ideal for individuals looking for a rewarding part-time job with a competitive pay range of $14.75 to $17.50 per hour. The establishment prides itself on upholding a culture that values caring for people, doing the right thing, celebrating successes, and encouraging ownership and respect within the team.

The Concierge role serves as the critical front-of-house contact for all external stakeholders, guests, visitors, and vendors at the community. This role is essential to maintaining good public relations by offering courteous, professional, and warm interactions. As the first point of contact, the Concierge is responsible for assisting the Community Leadership Team in ensuring smooth administrative operations within the facility. The Concierge handles a variety of tasks including receiving guests and visitors, managing multi-line telephone systems, providing information and directions, and supporting the general administrative workflow.

This role requires strong interpersonal skills and an ability to communicate effectively with people across all levels of management, staff, residents, and their families. It also requires a capacity to work independently with minimal supervision while following verbal and written instructions. The Concierge must maintain confidentiality of sensitive resident information and demonstrate tact and courtesy in all interactions. Additionally, the role demands level-headedness during emergency situations and a proactive spirit of cooperation and enthusiasm.

The Concierge will be involved in various clerical duties such as typing memos, correspondence, and reports, sorting and distributing mail, and assisting with tours or community information for prospective residents and their families. Maintaining the front desk and lobby area in an organized and neat manner is also a key responsibility. The Concierge is not only an administrative asset but also a Culture Ambassador, embodying the company’s core values and actively promoting a positive and respectful work environment.

This role provides an excellent opportunity for individuals interested in making a meaningful contribution to community living, particularly those who have an interest in working with the elderly. The position offers a balance of interaction with residents and administrative support, ensuring a dynamic and fulfilling work experience. Candidates with basic computer skills, prior public-facing experience, and comfort with telephone systems will find this role well suited to their capabilities.

Job Requirements

High school education or equivalent
ability to read, write, speak and understand English
prior experience working with the public
basic computer skills preferred
comfortable using a multi-line telephone system
good physical and mental health including PPD screening
interest in working with the geriatric population
ability to work independently and follow instructions
tact and courtesy in interpersonal dealings
effective communication skills
willingness to perform non-professional duties
ability to remain calm in emergencies
cooperative and enthusiastic attitude
attendance at mandatory meetings and training
maintenance of confidentiality

Job Qualifications

High school education or equivalent
must be able to read, write, speak and understand the English language
prior experience in working with public
basic computer skills preferred
comfortable with a multi-line telephone system
ability to communicate effectively with all levels of management, employees and outside contacts
ability to work without close supervision
must possess tact and courtesy in dealing with staff, residents, their families and visitors
willingness to perform non-professional duties
must be level-headed in emergency situations
must possess a spirit of cooperation and enthusiasm
must maintain confidentiality

Job Duties

Receive guests and visitors, having them sign in
assist visitors in finding resident rooms
answer telephone, takes messages including caller’s name, telephone number, time and date of call, respond to requests, forward information to other staff members
announce appointments and arrivals to appropriate staff
type memos, correspondence, reports, and other documents as requested
sort mail and distribute appropriately to mailboxes, residents and departments
create and maintain an atmosphere of warmth, personal interest and positive emphasis
maintain confidentiality of all pertinent resident information
be knowledgeable about community services and rates, providing families and/or prospective residents with tours and/or community information
assemble and maintain admission and information packets
keep front desk and lobby area neat and organized
perform any other duties assigned by Business Office Manager or Executive Director
create and drive the sales culture at the community