Concierge

Wilmington, DE, USA|

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $18.00 - $25.00

Benefits

Tuition Reimbursement

Employee Referral Bonus

health benefits

vision benefits

Dental benefits

401(k) with match

Employee engagement and culture committee

Company-Sponsored Life Insurance

Employee assistance program (EAP) resources

Job Description

Springfield Rehabilitation & Healthcare Center is a 90-bed sub-acute and long-term care facility dedicated to providing compassionate, high-quality care in a supportive and welcoming environment. The center prides itself on creating a home-like atmosphere not only for its residents but also for its staff. This commitment is reflected in the beautiful common spaces and thoughtfully designed facility that promote comfort and connection. Springfield Rehabilitation & Healthcare Center fosters a positive workplace culture where employees feel valued, respected, and empowered to make a real difference in the lives of residents. The organization emphasizes professional growth, work-life balance, and a culture of appreciation, making it an ideal place to advance a career in healthcare and hospitality services.

We are currently seeking a full-time Concierge to join our team, a role proudly supported by Marquis Health Consulting Services. This position offers competitive pay ranging from $18 to $25 per hour with the attractive benefit of same-day pay. The Concierge acts as the crucial first point of contact for residents, families, visitors, and staff, embodying the facility’s core values of Passion, Respect, and Excellence in every interaction. The Concierge provides a warm, welcoming experience, ensuring that all guests feel valued and supported from the moment they arrive. This role serves a vital function by answering and transferring incoming calls, offering information and direction, assisting with clerical duties, and managing communication flow within the facility. The ability to maintain a calm, professional demeanor while handling multiple priorities in a fast-paced environment is essential for success.

Joining Springfield Rehabilitation & Healthcare Center means becoming part of a collaborative and dedicated team focused on delivering exceptional care and service. The Concierge position offers a unique opportunity to utilize strong communication and interpersonal skills to positively impact the experience of residents and guests. Candidates with a background in customer service, particularly within healthcare settings, will find this role rewarding and aligned with their skill set. Our facility provides equal employment opportunities and is committed to creating an inclusive workplace free from discrimination. We invite qualified individuals who are passionate about making a meaningful contribution to our community to apply and grow their career with us.

Job Requirements

Current and active CNA license in the state strongly preferred
Previous experience in a customer service role required
Experience in a healthcare setting strongly preferred
Strong customer service orientation with a professional presence, positive attitude, and solution-focused mindset
Excellent verbal and written communication skills, including professional phone etiquette
Ability to communicate effectively with residents, visitors, staff, and individuals at all levels of the organization
Experience managing multiple priorities and demands simultaneously in a fast-paced environment
Ability to interact effectively with individuals of varying personalities and temperaments
Strong initiative and problem-solving skills with the ability to address and resolve immediate concerns appropriately

Job Qualifications

Current and active CNA license in the state strongly preferred
Previous experience in a customer service role required
Experience in a healthcare setting strongly preferred
Strong customer service orientation with a professional presence, positive attitude, and solution-focused mindset
Excellent verbal and written communication skills, including professional phone etiquette
Ability to communicate effectively with residents, visitors, staff, and individuals at all levels of the organization
Experience managing multiple priorities and demands simultaneously in a fast-paced environment
Ability to interact effectively with individuals of varying personalities and temperaments
Strong initiative and problem-solving skills with the ability to address and resolve immediate concerns appropriately

Job Duties

Answer and transfer all incoming calls in a courteous, professional, and welcoming manner
Provide information, direction, and appropriate assistance to residents, staff, guests, and vendors with professionalism and warmth
Perform a variety of clerical and administrative duties as assigned to support smooth facility operations
Greet and assist potential residents, families, visitors, and vendors, creating a positive and welcoming first impression of the facility
Manage both internal and external calls, accurately take messages, and ensure timely communication to appropriate individuals
Serve as a central point of contact to coordinate information flow and support day-to-day front-desk operations
Maintain a calm, professional presence while handling multiple priorities in a fast-paced environment