Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $12.25 - $16.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Medical
Dental
Vision
Life insurance
voluntary benefits
401(k)
Paid Time Off
Holiday pay
scholarship program
Performance evaluations
Raises
Job Description
Legend Senior Living, a distinguished family-owned organization with over 30 years of dedicated service, is widely recognized for its commitment to excellence in senior living. Renowned for creating elegant communities, Legend Senior Living upholds the highest standards in service, environment, and care, ensuring residents experience a comprehensive and enriching lifestyle. The company has earned numerous accolades, including being a certified Great Place To Work for eight consecutive years, the Best of Senior Living Award, and recognition for innovative programming in senior living. Each year, Legend expands by adding multiple properties, continuously enhancing its mission to provide exceptional living experiences for seniors. Within this esteemed framework, the company fosters a holistic wellness approach, offers Gold Leaf Dining standards, and promotes vibrant life enrichment activities that contribute to the overall well-being and happiness of its residents.
We are currently seeking outstanding individuals to join our administrative team as Concierges. This vital role places you at the forefront of resident and guest interactions, where your courteous assistance and excellent customer service will significantly impact the community experience. As a Concierge with Legend Senior Living, you will serve as the frontline ambassador representing the warmth and professionalism of our community. Your responsibilities include welcoming new residents and guests, providing detailed information about local attractions, events, and transportation, as well as coordinating resident parking and valet services. You will also conduct community tours to showcase model rooms and amenities, ensuring that these spaces are well-prepared and inviting.
This position requires exceptional organizational skills and the ability to manage multiple tasks with grace and efficiency. You will play a key role in maintaining the cleanliness and stocking of the front desk and common areas, creating an inviting atmosphere for all residents and visitors. Additionally, you will be responsible for receiving and directing initial customer and resident concerns to the appropriate departments, ensuring a smooth response process.
Legend Senior Living is committed to associate support and growth, offering a work environment that maximizes potential through various programs including employee assistance, continuing education, and recognition initiatives such as employee of the month/year and referral bonuses. Our associates benefit from competitive pay, annual performance evaluations with opportunities for raises, and a comprehensive benefits package. This role may require working evenings and weekends as needed, reflecting the company's dedication to being a true home away from home for our community.
We are currently seeking outstanding individuals to join our administrative team as Concierges. This vital role places you at the forefront of resident and guest interactions, where your courteous assistance and excellent customer service will significantly impact the community experience. As a Concierge with Legend Senior Living, you will serve as the frontline ambassador representing the warmth and professionalism of our community. Your responsibilities include welcoming new residents and guests, providing detailed information about local attractions, events, and transportation, as well as coordinating resident parking and valet services. You will also conduct community tours to showcase model rooms and amenities, ensuring that these spaces are well-prepared and inviting.
This position requires exceptional organizational skills and the ability to manage multiple tasks with grace and efficiency. You will play a key role in maintaining the cleanliness and stocking of the front desk and common areas, creating an inviting atmosphere for all residents and visitors. Additionally, you will be responsible for receiving and directing initial customer and resident concerns to the appropriate departments, ensuring a smooth response process.
Legend Senior Living is committed to associate support and growth, offering a work environment that maximizes potential through various programs including employee assistance, continuing education, and recognition initiatives such as employee of the month/year and referral bonuses. Our associates benefit from competitive pay, annual performance evaluations with opportunities for raises, and a comprehensive benefits package. This role may require working evenings and weekends as needed, reflecting the company's dedication to being a true home away from home for our community.
Job Requirements
- Excellent customer service skills
- Strong organizational skills
- Previous experience in a similar role preferred
- Must be able to work evenings and weekends as needed
- Ability to communicate effectively
- Must pass a drug screening
- High school diploma or equivalent
Job Qualifications
- Excellent customer service skills
- Strong organizational skills
- Prior experience in hospitality or a similar customer-facing role preferred
- Effective communication skills
- Ability to handle multiple tasks efficiently
- Positive and welcoming attitude
Job Duties
- Serves as the frontline ambassador to all residents and guests providing the highest level of customer service, especially as it relates to new residents
- Receives initial customer and resident concerns and directs them to the appropriate department for follow-up
- Maintains a strong knowledge of the local community and provides residents and guests with information regarding festivals, events, attractions, restaurants, tours and transportation schedules in the surrounding area
- Coordinates resident parking and valet needs, and assists with loading/unloading as needed
- Conducts tours and ensure that model rooms are ready and available for viewing
- Ensures that front desk and other common areas are clean and stocked
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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