Concierge

Lincoln, NE, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $13.50 - $17.50

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee assistance program

Job Description

Hillcrest Health & Living is a reputable healthcare provider that specializes in offering compassionate and personalized care to individuals in need of post-acute rehabilitation and long-term care services. Situated in Lincoln, NE, Hillcrest Firethorn stands as a modern community designed to blend hospitality with healthcare, creating a welcoming environment where patients, residents, families, and visitors feel genuinely supported and cared for from the moment they step through the doors. Hillcrest Firethorn emphasizes a team-oriented approach, where collaboration and commitment to service excellence are paramount in delivering the best care experiences. The organization’s mission is deeply rooted in inspiring people to live their best lives, reflecting a strong dedication to enhancing quality of life through tailored care and meaningful relationships. The community is not only a place of healing but also a space where individuals are known and valued, fostering a warm atmosphere that mirrors the comforts of home.

The role of Concierge at Hillcrest Firethorn is integral to maintaining and enhancing this environment. Operating as the first direct point of contact for residents, patients, families, visitors, and team members, the Concierge serves as a vital ambassador of hospitality and professionalism. Scheduled Monday through Friday from 8:00 AM to 4:30 PM, this position demands a welcoming demeanor, exceptional organizational skills, and the ability to balance customer service duties with administrative responsibilities. The Concierge’s day-to-day activities range from greeting guests warmly and managing multi-line telephone calls to providing directions and administrative support that keep the community functioning smoothly. This role is pivotal in creating a positive first impression that resonates throughout the residents’ and visitors’ experiences.

Beyond the initial greeting, the Concierge also supports important community functions by assisting with activities projects and events, monitoring office equipment maintenance, managing petty cash and postage sales, and ensuring marketing materials and informational packets are current and accessible. The position requires keen attention to detail and a calm, adaptable approach, especially when prioritizing tasks in a fast-paced setting. Hillcrest Firethorn values individuals who take pride in professional communication, teamwork, and enhancing the comfort and care experienced by all who come through their doors. This is more than a front desk position; it is a role that embodies the spirit of hospitality and community engagement within a healthcare setting. By joining Hillcrest Firethorn as a Concierge, you become part of a mission-driven team committed to making every interaction meaningful and supportive, helping residents, families, and visitors feel connected, informed, and cared for every day.

Job Requirements

High school diploma or equivalent
at least one year of experience in administrative or business office functions
strong customer service skills
ability to manage multiple priorities in a fast-paced environment
strong attention to detail
ability to use technology and office equipment
calm and professional demeanor
ability to lift up to 35 pounds
ability to perform repetitive sitting, bending, standing, and movement
flexible and professional in stressful situations
ability to speak, read, and write English
willingness to support activities and community operations
possible exposure to communicable diseases and bodily fluids

Job Qualifications

At least one year of experience in administrative or business office functions, including clerical support, software use, and office equipment
strong customer service and communication skills
experience handling multi-line phones, clerical tasks, and office support preferred
ability to manage multiple priorities in a fast-paced environment
strong attention to detail and follow-through
a calm, flexible, and professional approach when working with residents, patients, families, and visitors
comfort using technology and office resources efficiently and effectively
a team-first mindset and willingness to support activities and community operations as needed
high school diploma or equivalent required
post-high school clerical training or related office training preferred

Job Duties

Greet residents, patients, families, visitors, and customers with warmth, professionalism, and a helpful attitude
answer incoming telephone calls and direct calls appropriately
provide information, directions, and assistance to visitors and customers
route communication and requests to the appropriate departments or team members
provide clerical support as needed, including typing, faxing, filing, phone support, labels, and mailings
assist the activities team with projects and events as needed
help ensure copiers and other office equipment receive routine and unexpected maintenance in a timely manner
support petty cash activity, postage sales, and related accounts payable processing
maintain marketing packets and new resident or patient information materials
perform light housekeeping duties to keep the lobby and common areas neat, clean, and orderly
build positive, professional relationships with residents, patients, families, guests, and team members