Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $15.25 - $19.75
Work Schedule
Standard Hours
Benefits
Paid Time Off
Medical insurance
Dental Insurance
Vision Insurance
401(k) retirement plan
Life insurance
Employee assistance program
Job Description
Grand Living is revolutionizing the senior hospitality industry by redefining how generations embrace and celebrate life. Established with a visionary approach towards creating distinctive senior living communities, Grand Living has quickly become an iconic brand renowned for luxury-inspired amenities and exceptional services tailored specifically for seniors. Their communities are marked by gracious apartments, stunning décor, and design excellence throughout every aspect of their residences. However, what truly sets Grand Living apart is the warmth and personal touch delivered by their dedicated team. From the moment residents and guests are welcomed, they experience an extraordinary level of hospitality that goes beyond architectural beauty. This commitment to personalized care forms the very core of Grand Living's philosophy, fostering an environment where seniors feel valued, supported, and uniquely embraced.
The role of Concierge at Grand Living is a vital position aimed at enhancing the overall resident experience within the community. Reporting to the Business Office Manager, the Concierge acts as the first point of contact for a broad range of support and administrative needs. This role requires exceptional interpersonal skills and a hospitable attitude to ensure every resident interaction is characterized by The Sterling Touch®, a service standard emphasizing friendliness, courtesy, helpfulness, timeliness, and professionalism. The Concierge manages multiple responsibilities including clerical tasks, activity coordination, requests management, correspondence distribution, telephone call routing, and welcoming visitors, guests, residents, and team members. The position demands a commitment to upholding the community’s exceptional service standards while maintaining seamless communication and operational efficiency. Beyond administrative duties, the Concierge fosters a warm, secure, and enjoyable environment that promotes resident satisfaction and well-being. This opportunity is ideal for individuals passionate about customer service and community engagement within a luxury senior living setting. Grand Living offers competitive compensation and a comprehensive benefits package, including paid time off, health insurance, retirement plans, and access to premium amenities such as a spa and fitness facilities, reflecting their dedication to both employees and residents alike.
The role of Concierge at Grand Living is a vital position aimed at enhancing the overall resident experience within the community. Reporting to the Business Office Manager, the Concierge acts as the first point of contact for a broad range of support and administrative needs. This role requires exceptional interpersonal skills and a hospitable attitude to ensure every resident interaction is characterized by The Sterling Touch®, a service standard emphasizing friendliness, courtesy, helpfulness, timeliness, and professionalism. The Concierge manages multiple responsibilities including clerical tasks, activity coordination, requests management, correspondence distribution, telephone call routing, and welcoming visitors, guests, residents, and team members. The position demands a commitment to upholding the community’s exceptional service standards while maintaining seamless communication and operational efficiency. Beyond administrative duties, the Concierge fosters a warm, secure, and enjoyable environment that promotes resident satisfaction and well-being. This opportunity is ideal for individuals passionate about customer service and community engagement within a luxury senior living setting. Grand Living offers competitive compensation and a comprehensive benefits package, including paid time off, health insurance, retirement plans, and access to premium amenities such as a spa and fitness facilities, reflecting their dedication to both employees and residents alike.
Job Requirements
- high school diploma or GED
- customer service experience in senior housing preferred
- ability to read, write and understand English
- ability to stand, walk, climb stairs, crouch, bend, stoop, reach, grasp, push, pull without extended sitting
- ability to lift or carry up to 20 pounds and push or pull carts weighing up to 50 pounds
- reliable and punctual
- excellent communication skills
- ability to maintain professionalism
Job Qualifications
- high school diploma or GED
- customer service experience in senior housing preferred
- ability to communicate effectively in English both verbally and in writing
- strong interpersonal and organizational skills
- ability to work collaboratively with team members and residents
- familiarity with clerical and administrative tasks
- knowledge of senior living hospitality industry is a plus
Job Duties
- serve as first point of contact for residents and guests
- perform clerical tasks including managing correspondence and directing phone calls
- coordinate community activities and resident requests
- interact courteously and professionally with residents, visitors, and team members
- assist with administrative support under the direction of the Business Office Manager
- ensure high resident satisfaction through The Sterling Touch® service
- maintain community standards, processes and procedures
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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