Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Standard Hours
Benefits
Paid Time Off
Medical insurance
Dental Insurance
Vision Insurance
401(k)
Life insurance
Employee assistance program
Job Description
Grand Living is a distinguished leader in the senior hospitality industry, dedicated to redefining how generations embrace life through exceptional living experiences. The company has rapidly grown into an iconic brand recognized for its commitment to upscale senior living communities. These communities are thoughtfully designed to offer a harmonious blend of luxury, comfort, and personalized care to their residents. Grand Living's residences feature gracious apartments, stunning décor, and design excellence that sets a high standard in senior living environments. Beyond the architectural beauty and the carefully curated amenities, what truly distinguishes Grand Living is its team of passionate professionals who deliver unparalleled service and genuine warmth to every resident and guest. This commitment to excellence has positioned Grand Living as a preferred choice among senior living communities, emphasizing quality of life and personalized attention as their core values.
The Concierge role at Grand Living is a pivotal position that significantly enhances the overall Resident experience. Serving as the first point of contact within the community, the Concierge acts as a welcoming presence and a reliable resource for residents' support and administrative needs. This position requires a high level of professionalism, friendliness, and responsiveness, all conveyed through The Sterling Touch® philosophy, which emphasizes courteous, helpful, and timely service. The Concierge performs diverse clerical tasks, including coordinating community activities, managing resident requests, distributing correspondence, and directing phone calls. Additionally, the Concierge interacts regularly with visitors, guests, residents, and team members, ensuring smooth communication and a warm atmosphere throughout the community. Reporting to the Business Office Manager, this role is essential in maintaining the community’s standards, processes, and practices.
This full-time position offers competitive compensation alongside a comprehensive benefits package, reflecting Grand Living's commitment to valuing its team members. The benefits include a generous Paid Time Off (PTO) program that starts at 120 hours in the first year and increases with tenure, affordable insurance options for medical, dental, and vision coverage, and a 401(k) plan with a company match. Additional perks include automatic life insurance and AD&D coverage, a robust Employee Assistance Program (EAP), access to upscale dining with complimentary employee meals for eligible staff, and use of the Grand Spa & Fitness facilities. Grand Living fosters an inclusive workplace culture where diversity is celebrated, and equal employment opportunities are provided to all candidates. By joining Grand Living as a Concierge, individuals become part of a team dedicated to enriching the lives of seniors by delivering service excellence and creating a welcoming, engaging community environment.
The Concierge role at Grand Living is a pivotal position that significantly enhances the overall Resident experience. Serving as the first point of contact within the community, the Concierge acts as a welcoming presence and a reliable resource for residents' support and administrative needs. This position requires a high level of professionalism, friendliness, and responsiveness, all conveyed through The Sterling Touch® philosophy, which emphasizes courteous, helpful, and timely service. The Concierge performs diverse clerical tasks, including coordinating community activities, managing resident requests, distributing correspondence, and directing phone calls. Additionally, the Concierge interacts regularly with visitors, guests, residents, and team members, ensuring smooth communication and a warm atmosphere throughout the community. Reporting to the Business Office Manager, this role is essential in maintaining the community’s standards, processes, and practices.
This full-time position offers competitive compensation alongside a comprehensive benefits package, reflecting Grand Living's commitment to valuing its team members. The benefits include a generous Paid Time Off (PTO) program that starts at 120 hours in the first year and increases with tenure, affordable insurance options for medical, dental, and vision coverage, and a 401(k) plan with a company match. Additional perks include automatic life insurance and AD&D coverage, a robust Employee Assistance Program (EAP), access to upscale dining with complimentary employee meals for eligible staff, and use of the Grand Spa & Fitness facilities. Grand Living fosters an inclusive workplace culture where diversity is celebrated, and equal employment opportunities are provided to all candidates. By joining Grand Living as a Concierge, individuals become part of a team dedicated to enriching the lives of seniors by delivering service excellence and creating a welcoming, engaging community environment.
Job Requirements
- High school diploma or GED
- Ability to read, write and understand English
- Customer service experience preferred
- Ability to stand, walk, climb stairs, bend, and work for extended periods
- Ability to lift up to 20 pounds and push or pull carts up to 50 pounds
- Strong interpersonal skills
- Willingness to comply with community standards and practices
Job Qualifications
- High school diploma or GED
- Customer service experience preferably in senior housing
- Strong communication skills in English, both verbal and written
- Ability to work effectively in a team environment
- Organizational and multitasking abilities
- Knowledge of basic clerical procedures
- Ability to handle interactions with residents, families, and vendors professionally
Job Duties
- Serve as the first point of contact for residents and guests
- Perform clerical tasks including managing requests and distributing correspondence
- Coordinate community activities and events
- Direct and manage incoming phone calls
- Greet and interact with visitors, residents, and staff in a professional manner
- Maintain community standards and follow established policies
- Assist the Business Office Manager with administrative support
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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