Concierge

URBN Playground is a full-service amenity management, consulting, technology, and staffing firm headquartered in New York City. Founded on a passion for infusing the human touch into amenity management, URBN Playground specializes in creating and delivering unique experiences, lifestyles, and moments that foster connection and community within cities, neighborhoods, and residential buildings. The company prides itself on its commitment to enhancing resident satisfaction through thoughtful, people-centered service and innovative solutions that elevate daily living.

As a Residential Concierge with URBN Playground, you will play a vital role in shaping the experiences of residents living in upscale residential environments. This role is tailor-made for individuals with a hospitality background who are passionate about customer service and eager to make a meaningful difference in residents' lives. As the first point of contact, you will be responsible for welcoming residents and guests warmly, addressing a wide variety of needs and inquiries, and maintaining a secure and inviting atmosphere within the building. Whether greeting residents by name or assisting with packages, community apps, and building events, your presence will embody a standard of excellence that residents and visitors expect.

This position operates in a dynamic, community-forward location with shifts available seven days a week, either from 7a-3p or 3-11p, reflecting the 24/7 nature of residential living. At an hourly pay rate of $18.00, the role offers a competitive compensation package for those entering or building upon their careers in residential hospitality and concierge services.

Your duties will range from managing front desk operations and acting as a liaison between residents and building management to ensuring compliance with safety and security protocols. The role also involves enhancing communication about building events and services via the URBN app and other channels, providing residents with timely assistance, and troubleshooting concerns to foster a positive living environment. You will be empowered to act independently while working collaboratively with a supportive team of professionals who share a commitment to delivering outstanding customer experiences.

To excel in this role, strong communication skills, attention to detail, and the ability to connect with people at all levels are essential. You will have the chance to apply and develop critical thinking and creative problem-solving skills, manage multiple responsibilities simultaneously, and utilize technology to improve resident engagement. Your contributions will directly impact community satisfaction and will help cultivate a sense of belonging within the residential building.

Joining URBN Playground means becoming part of a dedicated team driven by innovation and heartfelt service. This is more than a job; it is an opportunity to make a difference in the daily lives of residents and to grow professionally within a specialized niche of hospitality management. With access to ongoing training and a collaborative environment, your role as a Residential Concierge will be both rewarding and impactful. Visit https://www.urbnplayground.com/ to learn more about the company and its unique approach to amenity management.