Job Overview

briefcase

Employment Type

Hourly
moneybag

Compensation

Hourly
Range $30.98 - $41.31
clock

Work Schedule

Flexible
diamond

Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
inclusive work environment

Job Description

Starwood Hotels, founded in 2006 by Barry Sternlicht, is a distinguished luxury hotel brand management company and an affiliate of the global private investment firm Starwood Capital Group. With a commitment to creating exceptional experiences for guests while prioritizing environmental sustainability, Starwood Hotels stands out as a mission-driven company that values community, inclusivity, and a deep respect for the planet. The company’s ethos revolves around thoughtful collaboration and stellar service, aimed at making the world a more beautiful place. Starwood Hotels fosters a diverse and sustainable workforce, embracing an empowering and inclusive culture that ensures all team members feel valued and supported. As an Equal Opportunity Employer, Starwood Hotels is dedicated to maintaining a non-discriminatory environment where all individuals have equal opportunity to thrive. The company also provides accommodations to those requiring special support to succeed in their roles.

The Concierge role at Starwood Hotels is perfect for an enthusiastic individual who truly embodies the spirit of a bon vivant—someone who delights in food, drink, conversation, and exploration. This position demands a person with passion and a keen eye for detail who will provide guests with personalized, thoughtful recommendations ranging from hidden local gems in West Hollywood to acclaimed bars in Brooklyn. A Concierge at Starwood Hotels is not only a service provider but a storyteller and cultural guide who offers insights about local neighborhoods, connects guests to exclusive experiences, and ensures every moment of their stay is memorable and tailored to their unique interests.

This role involves securing reservations at high-demand restaurants, directing guests to exclusive and lesser-known venues, recommending cultural attractions such as galleries, and sharing insider knowledge about the city, making every guest’s visit extraordinary. The position pays an hourly salary ranging from $30.98 to $41.31, reflecting the value Starwood places on expertise and dedication in delivering impeccable guest service. The ideal candidate should possess at least one year of experience in a similar role, demonstrate strong teamwork abilities, and be detail-oriented with a commitment to hard work. Flexibility is essential since the operation functions around the clock, requiring the ability to meet the dynamic needs of a 24-hour environment.

Joining Starwood Hotels means becoming part of a company that not only values luxury and excellence but also cares deeply about social responsibility and environmental stewardship. The Concierge role provides an opportunity to grow professionally within a supportive and inspiring company culture while engaging with a global clientele. The position encourages sharing personal passions and extensive local knowledge to enrich each guest’s experience, making it an ideal opportunity for those who love to connect and create memorable stories through service. Starwood Hotels continuously strives to enhance the lives of its team members and its guests, building vibrant communities of like-minded travelers and protecting the world we all live in.

Job Requirements

  • minimum of 1 year similar work experience
  • post-secondary diploma or degree preferred
  • ability to work flexible hours including nights and weekends
  • excellent interpersonal and communication skills
  • detail oriented
  • team player
  • passion for guest service
  • willing to meet 24-hour operation demands

Job Qualifications

  • minimum of 1 year experience in concierge or related role
  • post-secondary diploma or degree is a plus
  • excellent customer service skills
  • strong attention to detail
  • ability to work effectively as a team player
  • flexible with availability to support 24-hour operations
  • excellent communication skills

Job Duties

  • provide personalized guest recommendations
  • secure reservations at exclusive restaurants
  • recommend local hidden gems and cultural attractions
  • share detailed knowledge of neighborhoods
  • assist guests in planning unique experiences
  • collaborate with hotel teams to enhance guest satisfaction
  • maintain detailed records of guest preferences

Job Criteria

Experience

Mid Level (3-7 years)


Job Location

Your Profile Is Visible To Hiring Managers Across OysterLink.

We'll match you with best jobs

Get job offers faster

Business woman
Business man
Search For More Opportunities:

How Candidates Get Hired Faster

Apply to 2–3 similar roles

Complete profile & get best matches

Check new opportunities daily

Woman chef
Man chef