Concierge

Four Seasons Hotels and Resorts is a world-renowned luxury hospitality company synonymous with exceptional service, unparalleled guest experiences, and a dedication to excellence. With a rich legacy of creating timeless luxury and unforgettable moments, Four Seasons operates more than a hundred properties internationally and is recognized as one of the best places to work globally. The company prides itself on fostering a culture of mutual respect, collaboration, and personal growth among its employees. At Four Seasons, its team members are empowered to push boundaries, strive for personal and professional excellence, and treat each other and guests with genuine kindness and respect, embodying the brand's core values.

Located in the vibrant city of Miami, the Four Seasons Hotel Miami offers a unique blend of urban sophistication and tropical charm. Set along the trendy Brickell Avenue, this property presents guests with a captivating lifestyle experience, combining sleek cityscape views with a relaxing poolside ambiance. The hotel's two-acre sun-soaked sanctuary includes fun dining experiences and opportunities to unwind by the pool or in a hammock, all conveniently overlooking Miami’s bustling arts, dining, and entertainment districts just steps from the hotel's doorstep.

The Four Seasons Hotel Miami is currently seeking a dedicated Concierge who shares their passion for excellence and hospitality. This role is vital in ensuring guests enjoy an elevated and personalized experience from the moment they arrive through to their departure. The Concierge will serve as a knowledgeable and engaging representative of the hotel, assisting guests with a wide variety of requests, offering local recommendations, and ensuring a seamless and memorable stay.

The position requires accuracy, professionalism, and a warm, welcoming demeanor, as well as the ability to anticipate guest needs and respond efficiently. The Concierge will handle guest inquiries related to hotel services, events, directions, and local attractions while maintaining a courteous and professional atmosphere. They will also handle logistical tasks such as processing guest packages, mail, and communications, and utilize various software applications to manage guest arrangements and billing accurately.

Applicants must hold valid work authorization for the United States to be considered. This full-time position demands flexibility to work all shifts, including mornings, afternoons, weekends, and holidays. Physical requirements include the ability to lift, push, pull, and carry luggage and packages up to 50 pounds, along with the need for mobility throughout the hotel and continuous standing throughout the shift.

Joining the Four Seasons team means becoming part of a globally respected luxury brand named by Fortune magazine as one of the 100 Best Companies to Work For. Employees enjoy comprehensive benefits, a supportive and engaging team environment, career growth opportunities, competitive compensation, and the pride of delivering world-class hospitality. This is more than a job; it is a chance to shape guest experiences and build lasting impressions in one of the most desirable destinations in the world. If you are passionate about hospitality, eager to deliver excellence, and thrive in a dynamic environment, the Four Seasons Hotel Miami invites you to join their team and contribute to a legacy of extraordinary service.