Job Overview

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Employment Type

Full-time
Part-time
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Compensation

Hourly
Range $14.10 - $17.65
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Work Schedule

Standard Hours
Flexible
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
Retirement Savings Plans
Employee assistance program
Discount Program
Paid Time Off
Sick Time
Holiday pay
Flexible pay
Tuition Reimbursement

Job Description

Sunrise Senior Living is a leading provider in senior living communities, dedicated to enhancing the lives of older adults through innovative care and a commitment to hospitality. As a reputable organization with a proven track record of delivering high-quality services, Sunrise Senior Living has created a welcoming and supportive environment for seniors to live comfortably and with dignity. The organization emphasizes purpose-driven work, where team members contribute meaningfully to residents' wellbeing, fostering a vibrant and safe community.

At Sunrise Senior Living, the focus is on creating a positive and impactful work culture that values teamwork, respect, and continuous growth. The company supports its employees through comprehensive benefits and opportunities for career advancement, ensuring a balanced and rewarding professional experience. With a commitment to inclusion and equal opportunity, Sunrise strives to build a diverse workforce that reflects the communities it serves.

The Concierge role at Sunrise Senior Living is critical as it represents the first point of contact for residents, their families, and visitors. This position involves creating a warm, hospitable atmosphere to ensure every interaction leaves a lasting positive impression. The Concierge is responsible for greeting guests with professionalism and friendliness, managing communications efficiently, and supporting the overall administrative and operational functions of the community.

The role entails greeting visitors and residents, answering and routing calls promptly, and assisting prospective families with inquiries by providing detailed community overviews. The Concierge supports move-in preparations, marketing activities, and recruitment efforts, while maintaining an organized and welcoming front desk and Bistro area. Additionally, the professional in this role monitors safety protocols, manages visitor sign-ins, distributes mail, and handles emergency procedures, contributing to a secure environment for all.

This position requires strong multitasking abilities, exceptional organizational skills, and proficiency with Microsoft Office and basic computer systems to handle administrative tasks effectively. The Concierge serves as the face of Sunrise Senior Living’s community, upholding hospitality and service standards that ensure the comfort and satisfaction of residents and their families. Compensation for this role ranges between $14.10 and $17.65 per hour, reflecting the value placed on these essential skills and contributions.

Joining Sunrise Senior Living means becoming part of a team that believes in celebrating unique moments, fostering togetherness, and providing support to help employees thrive professionally and personally. The organization offers medical, dental, vision, life, and disability insurance plans, retirement savings options, employee assistance and discount programs, paid time off including holiday pay, flexible pay options, and tuition reimbursement. These benefits underscore the commitment to employee wellness and development.

By joining Sunrise Senior Living as a Concierge, individuals can expect to grow within a company that is recognized as a Great Place to Work®. The role offers a chance to make a meaningful impact every day in a fast-paced, dynamic environment oriented around hospitality with purpose.

Job Requirements

  • High school diploma or GED
  • Proven customer service experience
  • Ability to manage multiple tasks efficiently
  • Proficiency with Microsoft Office and basic computer applications
  • Excellent communication skills
  • Ability to follow safety and confidentiality protocols
  • Professional demeanor and reliability

Job Qualifications

  • High school diploma or GED
  • Strong customer service and communication skills
  • Organized with excellent time management and follow-through
  • Comfortable multitasking in a fast-paced environment
  • Proficiency in Microsoft Office and basic computer systems
  • Ability to maintain professionalism and confidentiality

Job Duties

  • Greet visitors, residents, and prospective families with professionalism and warmth
  • Answer and route calls promptly, taking accurate messages
  • Provide community overviews and support the Sales team with inquiries
  • Assist with move-in preparations and marketing materials
  • Maintain a welcoming front desk and Bistro area
  • Support recruitment efforts and administrative data entry
  • Manage appointments, mail distribution, and resident rosters
  • Monitor safety protocols, visitor sign-in, and emergency procedures
  • Process meal tickets and assist with basic office tasks

Job Criteria

Experience

Entry Level (1-2 years)


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