Concierge

Cypress Cove is a distinguished Life Plan Community, also known as a Continuing Care Retirement Community (CCRC), situated on a sprawling 60-acre campus. It offers senior living options at the highest level of independence, paired with exceptional amenities, fine dining experiences, and refined decor that creates a welcoming and elegant environment. The community provides a full continuum of care, including Independent Living, Assisted Living, Memory Care, Long-Term Care, and Rehabilitation services. Cypress Cove is renowned for fostering an engaging and friendly rapport between residents and staff, emphasizing a warm, family-like atmosphere that enhances the quality of life for all involved. As a workplace, Cypress Cove is deeply committed to creating a supportive and enriching environment for its employees, ensuring they feel valued and motivated. They maintain a drug-free and tobacco-free workplace and are an equal opportunity employer, promoting diversity and inclusion.

The role of the Concierge team member at Cypress Cove is a vital position that contributes directly to the welcoming and efficient functioning of the community. This position is PRN (pro re nata, or as needed), with a mandatory weekend work schedule, catering to the busy times when visitor and resident interaction peaks. The Concierge acts as the first point of contact for on-site visitors, managing the flow of information and ensuring that all guests are received cordially and guided appropriately. Responsibilities include operating a multi-line telephone system, managing visitor entry, responding to inquiries about the organization, and providing directions and information. The Concierge also handles various administrative tasks such as maintaining resident phone and away lists, processing work orders for maintenance and housekeeping through the WorxHub system, booking guest room reservations, and managing outgoing postal mail. This role requires attention to detail, organizational skills, and a compassionate approach when interacting with older adults, residents, families, and staff.

This position values reliability and a year-round dependable work schedule. Employees benefit from early access to wages before payday, fostering financial flexibility. The team environment at Cypress Cove is supportive and appreciative, encouraging passionate and enthusiastic staff members who enjoy building lasting relationships with residents. The Concierge team member will find themselves in a role that blends direct community engagement with essential clerical functions, contributing to the smooth operation of day-to-day activities and the overall resident experience at Cypress Cove. This opportunity is ideal for someone with a service-oriented attitude, patience, excellent communication skills, and a genuine interest in senior care. The company offers attractive compensation and a range of benefits including continuing education opportunities with tuition reimbursement, partnership discounts with local colleges, a retirement plan with company match, and complimentary daily meals such as a salad bar and homemade soups. Additional perks include milestone gifts, free telemedicine for family members, free employee clinic sick visits, and referral bonuses. Joining Cypress Cove means becoming part of a community dedicated to high-quality senior living and an excellent employee experience.