Concierge

Westin is a renowned global hotel brand known for prioritizing wellness and exceptional guest experiences. Located at 1900 5th Ave, Seattle, Washington, the property is part of Marriott International, a worldwide leader in hospitality. Marriott International is committed to offering equal employment opportunities and fostering an inclusive environment where diversity is celebrated. The company actively supports its associates' growth and wellbeing through comprehensive benefits and professional development opportunities. This position is part-time and non-management, offering an hourly wage in the range of $26.78 to $29.75.

This role focuses on Rooms and Guest Services Operations, where the candidate will play an essential part in delivering outstanding hospitality and ensuring guest satisfaction. The responsibilities include handling special requests such as transportation, reservations, and laundry services by coordinating with the appropriate service providers. The position requires managing guests' unique needs with exceptional care, following up to ensure satisfaction, and providing information about the hotel's amenities and local events. The incumbent will be responsible for answering, logging, and processing guest calls, messages, and inquiries, and connecting guests with the proper hotel departments such as bell services and housekeeping.

The candidate must review shift logs and daily memos to correctly document essential information, oversee seating availability and service quality in the club lounge, and report any accidents, injuries, or unsafe work conditions. Compliance with company policies and procedures is mandatory, including maintaining a professional appearance, protecting confidential information, and safeguarding company assets. The role demands a warm and professional approach to greeting guests, anticipating their needs, assisting guests with disabilities, and genuinely expressing gratitude. Communication skills are vital, involving professional telephone etiquette and accurate documentation. Teamwork is valued, requiring positive work relationships and collaboration to meet common goals. Additionally, employees will maintain quality assurance standards and may be required to stand, sit, or walk for extended periods and handle objects up to 10 pounds. Reasonable additional duties may also be assigned.

Working at Westin offers the unique opportunity to be part of a brand dedicated to wellness, reflecting a culture that encourages employees to embrace their wellbeing both at work and in their personal lives. Associates gain access to a 401(k) plan, stock purchase plan, hotel discounts, travel perks, employee assistance programs, and childcare discounts. Full-time employees enjoy additional benefits, including medical, dental, vision coverage, flexible spending accounts, life and disability insurance, accident insurance, adoption reimbursements, paid parental leave, and educational assistance. Employees based in Washington state also accrue paid sick leave and paid time off, plus eligibility for a minimum of seven paid holidays annually. This supportive environment enables employees to do their best work, grow within a global team, and become their best versions while contributing to an outstanding guest experience.