Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Exact $20.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
short-term disability
long-term disability
Paid Time Off
401(k) with Company Match
Commuter Benefits
Paid holidays
Daily complimentary shift meal
Job Description
Pyramid Global Hospitality is a distinguished hospitality company that places a strong emphasis on valuing its employees and fostering a supportive and inclusive work environment. With a commitment to promoting diversity, growth, development, and overall wellbeing, Pyramid Global Hospitality has built a People First culture that is evident in every aspect of their operations. The company offers comprehensive employee benefits, including health insurance, retirement plans, paid time off, and exclusive perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. Pyramid Global Hospitality also prioritizes continuous training and development opportunities, helping its employees enhance their skills and advance their careers. Whether you are new to the hospitality industry or an experienced professional, joining Pyramid Global Hospitality means becoming part of a collaborative and growth-oriented workplace present in over 230 properties worldwide.
One of the premier properties within the Pyramid Global Hospitality portfolio is South Seas, located on the serene Captiva Island, Florida. This resort features 279 guest rooms and over 7,000 square feet of meeting and event space spread across 330 acres of stunning coastal beauty. South Seas is not just a resort, but an experience that combines pristine beaches with a thriving wildlife preserve, offering a unique setting for hospitality professionals. Team members at South Seas contribute to creating memorable guest experiences through their roles in guest services, food and beverage, recreation, housekeeping, sales, and more. The property fosters a culture of teamwork, authenticity, humility, and trustworthiness, reflecting the core values that guide every interaction and operational decision.
The role of Concierge at South Seas is central to the guest experience and embodies the company's commitment to exceptional service. As a Concierge, you become the guest's trusted guide — arranging everything from exclusive dining experiences to local excursions and personal celebrations. The position offers a chance to work in a distinctive island setting, delivering personalized service that transforms a guest's stay into an unforgettable story. At $20.00 per hour for a full-time position, the Concierge role demands professionalism, excellent communication skills, local knowledge, and the ability to problem-solve and collaborate with multiple departments to ensure flawless guest journeys. South Seas supports its employees with competitive salaries and generous benefits including medical, dental, vision plans, life insurance, disability coverage, paid time off, 401(k) with matching, commuter programs, and complimentary shift meals. This is an exciting opportunity to join a company and property that truly values people and delivers outstanding hospitality experiences.
One of the premier properties within the Pyramid Global Hospitality portfolio is South Seas, located on the serene Captiva Island, Florida. This resort features 279 guest rooms and over 7,000 square feet of meeting and event space spread across 330 acres of stunning coastal beauty. South Seas is not just a resort, but an experience that combines pristine beaches with a thriving wildlife preserve, offering a unique setting for hospitality professionals. Team members at South Seas contribute to creating memorable guest experiences through their roles in guest services, food and beverage, recreation, housekeeping, sales, and more. The property fosters a culture of teamwork, authenticity, humility, and trustworthiness, reflecting the core values that guide every interaction and operational decision.
The role of Concierge at South Seas is central to the guest experience and embodies the company's commitment to exceptional service. As a Concierge, you become the guest's trusted guide — arranging everything from exclusive dining experiences to local excursions and personal celebrations. The position offers a chance to work in a distinctive island setting, delivering personalized service that transforms a guest's stay into an unforgettable story. At $20.00 per hour for a full-time position, the Concierge role demands professionalism, excellent communication skills, local knowledge, and the ability to problem-solve and collaborate with multiple departments to ensure flawless guest journeys. South Seas supports its employees with competitive salaries and generous benefits including medical, dental, vision plans, life insurance, disability coverage, paid time off, 401(k) with matching, commuter programs, and complimentary shift meals. This is an exciting opportunity to join a company and property that truly values people and delivers outstanding hospitality experiences.
Job Requirements
- High school diploma or equivalent and/or experience in a hotel or related field preferred
- must have a valid driver's license
- motor vehicle background check will be completed
- prior experience in a luxury resort or related field preferred
- previous experience in guest-facing or customer service positions
- multilingual abilities preferred
- flexible schedule required, including weekends and/or holidays
Job Qualifications
- Demonstrated ability to deliver exceptional guest service
- strong knowledge of local area attractions, dining, and activities
- excellent verbal and written communication skills
- active listening skills to understand guest preferences
- proven problem-solving and service recovery skills
- strong organizational and multitasking abilities
- ability to drive revenue through upselling resort amenities
- proficiency with property management systems and reservation platforms
- ability to adapt communication to diverse international guests
- high level of professionalism and confidentiality
- strong teamwork and collaboration skills
Job Duties
- Welcome guests with warmth, professionalism, and genuine hospitality
- curate personalized itineraries including dining, recreation, excursions, and special experiences
- anticipate needs before they're expressed delivering thoughtful, seamless service
- coordinate reservations, transportation, and unique experiences on and off property
- partner across departments to ensure flawless execution of the guest journey
- turn challenges into opportunities to exceed expectations and create lasting impressions
- maintain professionalism and discretion while handling guest information
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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