Concierge

Invited is a distinguished leader in the hospitality and service industry, renowned for its commitment to building meaningful relationships and enriching the lives of its members, guests, and employees. Since its establishment in 1957, Invited has grown to become the largest owner and operator of private clubs across the United States, overseeing more than 130 exclusive country clubs, city clubs, and athletic clubs nationwide. These clubs offer an array of first-class amenities crafted to elevate the member experience, including championship golf courses, state-of-the-art workspaces, handcrafted cuisine, resort-style pools, advanced racquet sports facilities, and comprehensive fitness centers among many others. The organization prides itself on fostering an inclusive, vibrant, and supportive community for its more than 17,000 employees, empowering them to contribute to the continued success and excellence of each club under its management.

The Concierge role within Invited represents a pivotal position on the Member Experience team, focusing on delivering exceptional service that creates unforgettable and personalized moments for club members from their arrival to departure. This position is not only about managing logistical tasks such as answering phone calls, managing reservations, and responding to emails but also about fostering deep connections with members by promoting club offerings, social media engagement, and a variety of member communications. The Concierge is tasked with enhancing member satisfaction by embodying the club’s core values of Warm Welcomes, Magic Moments, and Fond Farewells, ensuring that every interaction surpasses expectations and strengthens member loyalty.

This role demands a high level of service orientation, requiring the individual to engage proactively with members, assist in outreach to new and at-risk members, and support various initiatives that promote member engagement. Responsibilities include facilitating seamless communication about club events, managing complex reservations, maintaining accurate member records, and actively contributing to the vibrant social fabric of the club community. The Concierge ensures that every visit to the club is marked by attentiveness, professionalism, and genuine care, thereby upholding and enhancing the esteemed reputation that Invited’s clubs have built over decades.

Moreover, Invited offers a supportive work environment that values teamwork, personal growth, and continuous learning. Team members in this role benefit from a comprehensive Total Rewards package that includes competitive pay (dependent on experience, education, location, and hours worked for non-exempt employees), medical, dental, and vision coverage, life and disability insurance, a 401(k) retirement savings plan, and generous paid time off and leave programs. This robust benefits package underscores Invited’s commitment to the well-being and advancement of its workforce.

By joining Invited as a Concierge, candidates become part of a dynamic team dedicated to delivering outstanding service and ensuring the highest standards of member experience within a prestigious network of clubs. This opportunity is ideally suited for individuals passionate about hospitality, who thrive in a fast-paced, member-focused environment, and are eager to contribute to a legacy of excellence and community in the private club industry.