Job Overview
Employment Type
Full-time
Work Schedule
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Life insurance
Disability insurance
Job Description
Waltonwood is a distinguished community management company dedicated to providing exceptional living experiences for seniors in a warm and welcoming environment. Known for its comprehensive approach to senior care and community engagement, Waltonwood focuses on creating vibrant neighborhoods where residents feel valued, comfortable, and well-supported. The company operates multiple communities that emphasize personalized services, hospitality, and a holistic approach to overall wellness. As part of a large, growing network of residential communities, Waltonwood balances personalized care with professional excellence, promoting an environment where every resident's needs are thoughtfully addressed and their quality of life continuously enhanced.
This role is for a Concierge to join Waltonwood's Administrative team, an essential group committed to ensuring the smooth day-to-day operations of each community managed by the company. As the first and last impression in the community, the Concierge serves as a vital point of contact for residents, visitors, and staff alike. This position requires a professional, courteous, and outgoing individual capable of delivering top-tier customer service and hospitality across all interactions. The Concierge greets and directs residents and guests, answers incoming calls professionally, and efficiently manages day-to-day inquiries and requests.
In addition to customer interaction, the Concierge provides critical administrative and clerical support, assisting the Business Office Manager, Department Heads, and Executive Director as directed. Key responsibilities include maintaining resident rosters, collecting daily charges such as meal tickets or general store fees, and applying safety, security, and emergency procedures rigorously to ensure the well-being of all community members. This role is pivotal in fostering a warm, friendly atmosphere where residents feel at home and staff work cohesively. With an emphasis on empathy, compassion, and communication, the Concierge is also known as the social center of the community, building meaningful bonds through daily positive interactions.
The position operates during third shift hours (11 pm to 7 am), offering candidates a unique opportunity to work in a critical time frame when community safety, security, and comfort must be continuously maintained. Waltonwood values teamwork and dependability, expecting all associates to be punctual, present, and ready to support their colleagues and community members proactively. The company culture encourages employees to stay upbeat, exhibit dedicated customer service, and follow through on responsibilities for the benefit of the residents and the overall community. This position is ideally suited for individuals who are organized, detail-oriented, and genuinely passionate about making a positive difference in the lives of seniors. Waltonwood offers a rewarding work environment that not only values professional skills but also the compassionate spirit essential to senior living communities.
This role is for a Concierge to join Waltonwood's Administrative team, an essential group committed to ensuring the smooth day-to-day operations of each community managed by the company. As the first and last impression in the community, the Concierge serves as a vital point of contact for residents, visitors, and staff alike. This position requires a professional, courteous, and outgoing individual capable of delivering top-tier customer service and hospitality across all interactions. The Concierge greets and directs residents and guests, answers incoming calls professionally, and efficiently manages day-to-day inquiries and requests.
In addition to customer interaction, the Concierge provides critical administrative and clerical support, assisting the Business Office Manager, Department Heads, and Executive Director as directed. Key responsibilities include maintaining resident rosters, collecting daily charges such as meal tickets or general store fees, and applying safety, security, and emergency procedures rigorously to ensure the well-being of all community members. This role is pivotal in fostering a warm, friendly atmosphere where residents feel at home and staff work cohesively. With an emphasis on empathy, compassion, and communication, the Concierge is also known as the social center of the community, building meaningful bonds through daily positive interactions.
The position operates during third shift hours (11 pm to 7 am), offering candidates a unique opportunity to work in a critical time frame when community safety, security, and comfort must be continuously maintained. Waltonwood values teamwork and dependability, expecting all associates to be punctual, present, and ready to support their colleagues and community members proactively. The company culture encourages employees to stay upbeat, exhibit dedicated customer service, and follow through on responsibilities for the benefit of the residents and the overall community. This position is ideally suited for individuals who are organized, detail-oriented, and genuinely passionate about making a positive difference in the lives of seniors. Waltonwood offers a rewarding work environment that not only values professional skills but also the compassionate spirit essential to senior living communities.
Job Requirements
- proficiency with microsoft office and other computer applications
- knowledge of multiple phone line operations and proper phone etiquette
- a minimum of 6 months of customer service and clerical experience preferred
- high school diploma or ged preferred
- strong communication and organization skills
Job Qualifications
- high school diploma or ged preferred
- proficiency with microsoft office and other computer applications
- knowledge of multiple phone line operations and proper phone etiquette
- a minimum of 6 months of customer service and clerical experience preferred
- strong communication and organization skills
- ability to follow written and oral instructions and procedures
- empathetic and compassionate
- strong communication skills
- customer focused
- organization skills
Job Duties
- greet residents visitors and staff in a welcoming professional manner
- answer internal and external telephone calls promptly and professionally
- gather information answer questions or requests and or channel to the appropriate destination
- properly understand and apply safety security and emergency procedures to ensure the well-being of both residents and staff
- monitor and direct those who enter and exit the building and follow check in and out procedures
- become familiar with all residents of the community and communicate positively with them daily
- update resident roster daily collect daily resident charges meal tickets general store charges etc and respond to questions and concerns
- provide administrative and clerical support to department heads business office manager and executive director as directed by the business office manager
- keep front desk organized neat and clean and provide light housekeeping duties
- assist with all other duties as assigned by the business office manager
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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