Concierge

Starwood Hotels is a renowned luxury hotel brand management company founded in 2006 by Barry Sternlicht and is an affiliate of the global private investment firm Starwood Capital Group. With a commitment to sustainability, diversity, and inclusion, Starwood Hotels has established itself as a mission-driven company that prioritizes the well-being of its team members, guests, and the planet. The company is recognized for its caring and thoughtful culture, delivering good-natured and informed service designed to provide a sense of fulfillment and well-being. At Starwood Hotels, the philosophy centers on exquisite service, respect for nature, and fostering collaborations among like-minded travelers, guests, and team members. This approach contributes to its reputation as the world's first mission-driven hotel company with ambitious goals to make a positive impact on the world, one experience at a time.

The role of Concierge at Starwood Hotels is a unique opportunity for individuals passionate about delivering excellence and elevating the guest experience. This position involves being a key point of contact for guests, ensuring that every interaction is imbued with enthusiasm, genuine care, and a deep knowledge of the city and hotel offerings. As a Concierge, you will provide guests access to a wide array of city highlights, including dining, entertainment, transportation, and local attractions, which ensures their experience is seamless and memorable. This role requires proactive anticipation of guest needs, personalizing interactions by creating meaningful conversations, and maintaining detailed profiles of guest preferences for a tailored service approach.

Concierges at Starwood Hotels are responsible for maintaining an updated database of city information, sharing first-hand knowledge, and coordinating important arrangements like theatre tickets, sporting events, dining reservations, and limousine transportation. The role also includes assisting with mail, messages, and various guest plans while providing prompt, professional communication with leadership and colleagues to ensure a coordinated guest service experience. Attention to detail is essential for managing confirmations in various forms and safeguarding guest confidentiality.

Beyond guest interaction, this role offers involvement in training new or existing concierge team members, fostering a culture of excellence aligned with the company’s mission and vision. Successful candidates embrace innovation by identifying opportunities to optimize service delivery, resolving issues thoughtfully with guest satisfaction as a priority, and cultivating positive internal and external relationships to drive repeat business and long-term loyalty. The role demands flexibility, professionalism, excellent communication skills, and a strong service ethic in a fast-paced environment. As part of Starwood Hotels’ team, you will embody the brand pillars while contributing to a sustainable workforce and inclusive culture that values diverse perspectives and equal opportunity for all.