Concierge

Beaverton, OR, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Exact $22.00

Work Schedule

Standard Hours

Benefits

401K with company match

Life insurance

Paid Time Off

Job Description

Bluestone Real Estate Services is a prominent association management company that specializes in delivering exceptional service to condominium communities. With a focus on enhancing the living experience of residents, Bluestone Real Estate Services supports a wide range of residential associations by managing their day-to-day operations and fostering vibrant, well-maintained communities. The company is recognized for its commitment to professionalism, responsiveness, and community engagement, ensuring that residents enjoy a comfortable, safe, and welcoming environment in all properties under its management. Bluestone Real Estate operates with a strong emphasis on inclusivity and diversity, creating a positive workplace culture and striving to meet the needs of all residents involved in their associations.

The company is currently seeking a full-time Condominium Association Concierge to be located at The Metropolitan Condominiums in downtown Portland. This role is vital as the first point of contact for residents, guests, and vendors, representing the face of Bluestone Real Estate Services to the condominium community. The position is Monday through Friday, 7am to 3:30pm, offering a consistent work schedule within a professional condominium setting. As a Concierge, you will be responsible for delivering outstanding customer service, maintaining security protocols, overseeing administrative tasks, and supporting community engagement efforts. The role requires a blend of hospitality skills and administrative expertise, ensuring that daily operations run smoothly while also fostering a welcoming atmosphere for residents and visitors alike. This position plays a key part in maintaining the high standards of The Metropolitan Condominiums, contributing directly to resident satisfaction and positive community relations.

Responsibilities include greeting and welcoming residents and guests in a friendly and professional manner, promptly addressing inquiries and concerns, and providing accurate information about the building’s amenities and local services. Package and delivery management, access control, and coordination with vendors are also key components of the role. Additionally, the Concierge manages various administrative duties such as maintaining accurate logs, handling communications, distributing building announcements, and tracking association-related items like insurance and parking. Engagement with the community is another important aspect, assisting in organizing events and gathering resident feedback to continually improve services.

Bluestone Real Estate Services offers competitive benefits such as a 401k with company match, life insurance, and paid time off, demonstrating investment in employee well-being and long-term security. With physical requirements including the ability to sit, stand, walk frequently, and occasionally lift up to 50 pounds, this role suits candidates who are active and enjoy dynamic work environments. The company embraces diversity and encourages applications from various underrepresented groups, fostering an inclusive and respectful workplace culture.

Job Requirements

High school diploma or equivalent
previous experience in customer service or concierge role
strong communication skills
proficiency in computer and office software
ability to multitask and prioritize
knowledge of security procedures
ability to sit, stand, and walk frequently
ability to lift up to 50 lbs occasionally

Job Qualifications

Previous experience in a concierge, front desk, or customer service role
friendly and professional demeanor with a strong customer focus
excellent communication and interpersonal skills
proficiency in using computer systems and office software
ability to handle multiple tasks and prioritize effectively
experience with or ability to learn association management software program, such as AppFolio
knowledge of security and access control procedures

Job Duties

Greet and welcome residents, guests, and visitors in a warm and professional manner
address resident inquiries, requests, and concerns promptly and professionally
maintain knowledge of the condominium’s amenities and services to provide accurate information to residents and guests
manage incoming and outgoing packages and deliveries, ensuring timely and accurate handling
provide information about local attractions, services, and amenities
monitor access to the building, ensuring the safety and security of residents and their property
implement security protocols and procedures to maintain a secure environment
maintain a clean and organized concierge desk and lobby area
handle incoming calls, emails, and messages and direct them to the appropriate parties
manage reservations for amenities such as the guest suites and event spaces
coordinate with vendors for services such as package delivery, maintenance, and repairs
manage resident and visitor logs, ensuring accurate and up-to-date records
distribute building notices and announcements to residents as directed by the Manager
maintain insurance policies, storage, parking spaces, pets, and other trackable items as directed by the Manager
assist in organizing and coordinating community meetings, events and activities to foster a sense of community among residents
gather and relay feedback from residents to improve services and amenities