Concierge

The company is a residential property management firm dedicated to providing exceptional living experiences through meticulous attention to detail and outstanding service. Known for managing luxury condominiums and upscale residential communities, the company prioritizes resident satisfaction, safety, and the upkeep of the property. With a strong focus on team collaboration and high operational standards, they have established a reputation for excellent property management solutions that ensure both homeowners and tenants receive prompt, professional, and personalized care.

This Concierge role is an integral part of the property management team, primarily supporting the General Manager and working closely with all onsite employees. This is a full-time hourly position paying $18.56 per hour, emphasizing direct experience highly in the selection process. The Concierge is tasked with overseeing the concierge desk and ensuring all homeowner concerns and communications are promptly monitored and addressed in a timely manner. The role requires a proactive individual who can manage logistics such as package deliveries and coordinate with the Lead Concierge or General Manager regarding assigned duties.

Beyond customer interaction, the Concierge plays a vital role in maintaining the cleanliness and organization of the building’s common areas. This includes back-of-house spaces, storage, and utility rooms, ensuring that all are kept clean, safe, and secure. The Concierge is also responsible for the supply and cleanliness of various amenity areas throughout the property, ensuring a welcoming environment for residents and visitors.

Key safety responsibilities include managing the functionality of all Emergency and Fire Safety systems on site and verifying that emergency phone tree contacts are up to date in the Property Emergency Manual. The Concierge contributes to a positive workplace environment by supporting management in general property operations and fostering clear communication among employees.

Facility management tasks involve monitoring work orders to ensure open issues are resolved, overseeing communications through systems like BuildingLink, and coordinating meetings with contractors and service providers as needed. Daily walkthroughs of amenities, grounds, and back-of-house areas enable the Concierge to identify and implement necessary corrections or recommendations to uphold property standards.

Administrative duties require maintaining consistent cleanliness across the property, ensuring onsite employees maintain proper uniforms, wear name tags, and adhere to hygiene and grooming standards. Communication responsibilities focus on managing BuildingLink channels, training homeowners on how to use the system, and assisting the concierge team in effectively handling concerns and requests.

This role demands a high level of professionalism, discretion, and attentiveness. The ideal Concierge candidate will exhibit excellent verbal and written communication skills, confidentiality in all responsibilities, proficiency in Microsoft Office products such as Word, Excel, and Outlook, and strong attention to detail paired with a sense of urgency. Responsiveness to the General Manager, board members, and homeowners is critical to the successful fulfillment of this position.