Concierge

Hermosa Beach, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $17.00 - $21.25

Work Schedule

Standard Hours

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Life insurance

Disability insurance

retirement savings plan

Employee assistance program

Paid Time Off

Sick Time

Holiday pay

myFlexPay

Tuition Reimbursement

Job Description

Sunrise Senior Living is a renowned senior care company dedicated to empowering residents to live longer, healthier, and happier lives through compassionate and personalized care. Recognized as a Great Place to Work for the ninth time by Activated Insights, Sunrise offers a unique culture that values meaningful relationships among residents, families, and team members. The company fosters a positive work environment where employees can grow professionally and personally while making a meaningful difference in the lives of seniors. With a commitment to service excellence, employee engagement, and continuous improvement, Sunrise Senior Living is a leading senior living community that combines high-quality care with a warm, inclusive atmosphere.

The Concierge role at Sunrise Senior Living plays a critical position as the first point of contact and initial impression for all visitors, residents, and potential residents. This full-time position requires a friendly, professional, and organized individual who can warmly welcome guests, manage communications, and support community operations. Responsibilities include greeting visitors, managing phone calls, assisting with recruitment processes, maintaining the Bistro area, and performing a variety of administrative tasks to ensure a pleasant and efficient living environment. The Concierge also works closely with leadership including the Director of Sales and Executive Director to support sales efforts and community engagement.

This role requires excellent communication skills, customer service experience, and proficiency with technology including Microsoft Office and internal systems. The Concierge contributes to safety and risk management through vigilant monitoring of community entry and compliance with safety protocols, promoting the welfare of residents and staff. Additionally, the position supports marketing initiatives by assisting with inquiries and helping coordinate move-in processes. Sunrise offers a comprehensive benefits package including medical, dental, vision, life, and disability insurance, retirement savings plans, paid time off, tuition reimbursement, and more.

Joining Sunrise Senior Living as a Concierge means becoming part of a team committed to making a positive impact every day. Employees are supported with ongoing training, engagement programs, and leadership opportunities to help them thrive in a rewarding workplace. If you're passionate about serving others and desire a meaningful role in a respected senior living community, this Concierge position offers an exciting career path with stability and growth potential.

Job Requirements

High school degree or GED
Proven customer service experience
Proficiency in computer applications including Microsoft Office and internal Sunrise systems
Ability to communicate effectively in writing and verbally
Strong organizational and time management skills
Ability to multitask and handle multiple priorities
Willingness to comply with occupational health and safety procedures
Ability to maintain accurate records
Must be able to perform administrative duties
Ability to interact warmly and professionally with residents, families, and team members
Willingness to participate in team engagement activities
Ability to learn and follow all required training and regulatory compliance measures
As applicable, must sign Driver job description and understand safety duties for driving Sunrise vehicles

Job Qualifications

High school degree or GED
Proven customer service experience and skills
Proficiency in computer skills including Microsoft Office (Windows, Outlook, Excel) and Sunrise applications
Ability to learn new applications
Strong written and verbal communication skills
Good organizational, time management, and follow-through skills
Accurate record keeping skills
Good judgment, problem-solving, and decision-making abilities
Ability to handle multiple priorities
Experience in a senior living or healthcare environment is a plus but not required

Job Duties

Oversee the community entry area for visitors, guests, and residents, extending a warm welcome and greeting, offer and provide beverages to visitors and guests, ensure community safety protocols are in place
Contact the Director of Sales, Executive Director, or Department Coordinator to meet with prospective residents, families, or visitors and minimize wait times
Greet potential candidates interested in Sunrise careers, direct them to apply online or capture candidate information in the Applicant Tracking System
Answer incoming telephone and resident calls promptly with appropriate community greetings and identification
Take complete messages and communicate them to intended recipients
Provide community overview to callers, determine and notify them of call transfers
Manage appointments for residents and family members
Send get well cards to residents in hospital, order Memory Flowers for deceased residents, send sympathy cards to families
Order flowers and name plates for new residents prior to move-in
Order guest meals for residents and families on move-in day
Maintain marketing and move-in packet inventory
Support Director of Sales with inquiry calls and Customer Relationship Management database
Perform administrative duties related to resident move-in process
Keep front desk and Bistro areas neat, ensure availability of refreshments and music, maintain popcorn machine
Support community compliance with occupational health and safety regulations, promote safety programs and procedures
Maintain resident and team member rosters and schedules for emergencies
Respond to emergencies as per policy
Ensure guests and residents sign in and out properly
Maintain high-risk elopement list and monitor entry/exit points
Update resident phone lists, move-in/out registers, guest logs
Prepare and manage meal tickets and tally meal counts
Collect and process meal ticket money per internal procedures
Organize and distribute mail and newspapers
Post daily menu on menu board
Maintain miscellaneous credit forms
Assist with recruitment data entry and administrative tasks
Monitor and order office supplies
Track and distribute team member paychecks
Participate actively in team goals, demonstrate Team Member Credo, commit to resident service principles
Engage in team member engagement surveys and improvement workshops
Attend regular meetings
Maintain compliance with required trainings and regulations
Perform other duties as assigned