Concierge

Sunrise Senior Living is a well-established leader in the senior living industry, recognized for its commitment to empowering residents to live longer, healthier, and happier lives. With a reputation as a Great Place to Work certified by Activated Insights for the ninth time, Sunrise Senior Living prides itself on its inclusive and positive work culture that fosters meaningful relationships among residents, their families, and team members. The organization is dedicated to providing exceptional senior care that enhances the quality of life for every individual within its communities. Sunrise Senior Living operates a variety of communities, including Sunrise of Cupertino, which offers personalized care, engaging activities, and a warm and welcoming environment for seniors.

The Concierge role at Sunrise of Cupertino is a vital position that serves as the first point of contact for potential residents, families, visitors, and team members. This front-facing role is responsible for creating a welcoming and professional atmosphere that reflects the values and mission of Sunrise Senior Living. The Concierge manages the community entry area, greets visitors, and handles various communication channels such as incoming calls and messages. In addition to customer service duties, the Concierge supports sales and marketing efforts by assisting with inquiries, maintaining marketing materials, and facilitating the resident move-in process.

Beyond customer interaction, the Concierge plays a key role in maintaining safety and compliance within the community. This includes managing safety protocols, monitoring entry and exit points, supporting risk management initiatives, and responding to emergencies in alignment with Sunrise's policies. Administrative responsibilities such as data entry, scheduling appointments, managing supplies, and supporting recruitment activities also fall under the Concierge's purview.

The position at Sunrise is designed for individuals who are highly organized, possess strong communication skills, and are capable of multitasking effectively. Sunrise Senior Living provides extensive training and encourages team members to engage in ongoing development programs to enhance their skills and contribute to a collaborative work environment. The Concierge is expected to embody the Core Competencies of good judgment, problem-solving, and team-oriented service, aligning with the organization's Principles of Service and Core Values.

Sunrise Senior Living offers a rewarding work environment where employees find joy and deep fulfillment in serving others. The company provides comprehensive benefits including medical, dental, vision, life, and disability plans, retirement savings, paid time off, tuition reimbursement, and employee assistance programs. These benefits underscore Sunrise’s commitment to supporting its team members’ professional growth and personal well-being.

Employment with Sunrise Senior Living is contingent upon successful completion of pre-employment screenings and health evaluations, including vaccinations as mandated by laws. The organization values safety and compliance, ensuring the well-being of its residents and staff. Compensation for the Concierge role is competitive and commensurate with experience, skills, and geographic location.

Joining Sunrise Senior Living means becoming part of a dedicated team focused on making a positive difference every day. The Concierge is an essential role that balances hospitality, safety, administrative duties, and community engagement to create a welcoming and safe environment for all who enter Sunrise communities.